Cybersecurity Deployment Technician — MSP Security Stack (RMM, MFA, Email Security, EDR)

Onyx Digital Security is a Boston-based managed security and compliance firm for regulated financial services and CPA/tax firms. We’re hiring a hands-on technician to deploy and manage our security stack during client onboarding and ongoing service. Note: this is a deployment/configuration role, not a 24/7 SOC monitoring role — alert triage on our EDR platform is handled by our managed detection provider (Huntress). You’ll be acting on what they escalate, not staffing a live queue. What you’ll do: • Deploy and configure MFA (Duo), RMM agents (NinjaOne), email/DNS security (TitanHQ), and EDR (Huntress) during client onboarding • Run live technical sessions directly with clients — admin access consent, email routing/MX cutover, agent deployment • Maintain client IT documentation in our documentation platform (Hudu) during technical work • Act on alerts and escalations from our managed EDR/MDR provider • Support onboarding questionnaire review alongside our GRC Analyst • Assist with the technical side of annual reviews and renewals What we’re looking for: • Experience with RMM platforms (NinjaOne or similar), MFA/IAM tools (Duo or similar), and email security/DNS filtering • Comfortable running live technical sessions directly with non-technical clients — led by senior staff. • IT/helpdesk, MSP, or systems administration background Nice to have: • Security+ or similar certification • Prior MSP industry experience • Familiarity with Huntress or similar EDR/MDR platforms