Data Entry & Account Administration Specialist

We are looking for a reliable, detail-oriented Data Entry & Account Administration Specialist to assist with day-to-day operational tasks involving customer and merchant accounts. This is primarily an administrative and data-entry position — not a traditional customer support role. The majority of the work will involve entering and updating information in our systems, processing data submissions, and performing password/account updates. There will occasionally be basic customer support responsibilities, but this position is primarily focused on accuracy, organization, and completing assigned administrative tasks efficiently. Must be willing to work in the Eastern Time Zone during 9-6 working office hours. Responsibilities include: -Enter and update information in internal systems -Process customer data submissions -Update passwords and account credentials when requested -Make account and profile changes -Review submitted information for accuracy and completeness -Follow established procedures and checklists -Maintain accurate records -Research basic account or data issues -Perform routine administrative tasks -Respond to basic customer questions when necessary -Escalate technical or complex customer issues to the appropriate team member -Communicate internally regarding incomplete or incorrect submissions -Maintain confidentiality of customer and business information What We're Looking For: -Strong attention to detail -Comfortable working with computers and web-based systems -Good typing and data-entry skills -Able to follow written procedures accurately -Reliable and consistent -Good organizational skills -Comfortable performing repetitive tasks without sacrificing accuracy -Basic troubleshooting ability -Good written English -Able to communicate clearly through chat/email -Self-motivated and able to work independently Experience With These Tools Is a Plus Experience with any of the following is helpful but not required: POS systems Merchant services/payment processing Customer account management CRM systems Microsoft Excel / Google Sheets SQL or databases Web-based administrative portals Password/account management systems Data entry or back-office operations Customer Support Expectations This is not a call-center position and we are not looking for someone whose primary responsibility is handling customer calls. Customer interaction will generally be limited to basic questions, account-related requests, or obtaining missing information. More complicated technical issues will be escalated to our technical/support team. Ideal Candidate The ideal person is someone who can be given a list of 20–50 tasks and work through them carefully, accurately, and efficiently. You should be comfortable saying: "Let me verify that information before I make the change." Accuracy is more important than simply working quickly. Attention Check To make sure you read the entire posting, start your proposal with the words "DATA ADMIN." Proposals that do not begin with DATA ADMIN may not be considered.