OS Digital Accessibility Program Services

Multi-Disciplinary Technical Support Services Job Description Position Overview We are seeking highly qualified technical professionals to support a multidisciplinary program providing program management, software development, web crawler administration, digital accessibility compliance, data analytics, and Section 508 accessibility services. Candidates will support mission-critical initiatives by managing projects, developing technical solutions, improving business processes, ensuring digital accessibility compliance, and providing subject matter expertise across multiple technology platforms. Successful candidates will demonstrate strong analytical and technical capabilities, exceptional communication skills, and the ability to manage multiple priorities in a collaborative Agile software development environment. Required Technical Experience Qualified candidates should possess experience in one or more of the following technologies and methodologies: PHP application development Java development JavaScript and modern web technologies Agile Software Development methodologies (Scrum/Kanban) Digital accessibility and Section 508 compliance Web crawler administration and maintenance Data analytics and reporting Process improvement methodologies Technical consulting and systems integration Project and program management Available Positions The following labor categories are anticipated for this effort: Solutions Architect Subject Matter Expert (SME III) Program Manager Data Analyst Consultant III Senior Section 508 Tester Systems Developer II Intermediate Section 508 Tester Program Analyst Primary Responsibilities Task 1 – Program Management Plan, coordinate, and oversee technical projects and program activities. Develop project schedules, resource plans, risk mitigation strategies, and performance metrics. Facilitate communication among stakeholders, technical teams, and government leadership. Monitor project performance and ensure timely delivery of contractual requirements. Support Agile ceremonies including sprint planning, daily stand-ups, retrospectives, and release planning. Task 2 – Web Crawler Administration Configure, administer, and maintain enterprise web crawling platforms. Monitor crawler performance and optimize data collection processes. Troubleshoot crawler issues and implement technical enhancements. Coordinate crawl schedules and ensure accurate indexing and reporting. Maintain documentation, system configurations, and operational procedures. Task 3 – Manage Digital Accessibility Solution Center Administer digital accessibility tools and support services. Provide technical guidance regarding accessibility standards and best practices. Assist development teams in achieving compliance with Section 508 and WCAG requirements. Support accessibility assessments, reporting, and remediation planning. Maintain accessibility documentation, knowledge repositories, and user guidance. Task 4 – Data Analytics and Process Improvement Collect, analyze, and interpret operational and technical data. Develop dashboards, reports, and performance metrics. Identify opportunities to improve efficiency, quality, and service delivery. Recommend and implement process improvements based on analytical findings. Support executive reporting and data-driven decision making. Task 5 – Remediation and Embedded Subject Matter Expertise Perform accessibility remediation for websites, web applications, documents, and digital content. Conduct accessibility testing using automated and manual testing methodologies. Collaborate with developers to resolve accessibility issues. Provide embedded technical consulting and subject matter expertise throughout the software development lifecycle. Deliver training, mentoring, and technical guidance on accessibility standards and implementation techniques. Desired Qualifications Candidates should possess many of the following qualifications: Demonstrated experience in Agile software development environments. Strong knowledge of PHP, Java, JavaScript, HTML, CSS, and related web technologies. Experience supporting enterprise web applications and content management systems. Knowledge of Section 508, WCAG 2.1/2.2, and digital accessibility standards. Experience with accessibility testing tools and assistive technologies. Strong analytical and problem-solving abilities. Experience developing technical documentation and executive reports. Excellent written and verbal communication skills. Ability to manage multiple projects simultaneously. Experience supporting federal government or large enterprise environments is preferred. Core Competencies Program and Project Management Software Development Systems Architecture Digital Accessibility Compliance Section 508 Testing Data Analytics Business Process Improvement Technical Consulting Stakeholder Engagement Risk Management Quality Assurance Cross-functional Team Collaboration Work Environment Candidates should be capable of working independently and collaboratively within multidisciplinary teams while supporting multiple concurrent initiatives. The position requires strong organizational skills, attention to detail, and the ability to communicate effectively with technical and non-technical stakeholders.