Experienced Appointment Scheduler with GHL knowledge

Client Success Coordinator & Appointment Scheduler (Remote) Remote Position Full-Time WildHeart Riding School About Us WildHeart Riding School is a rapidly growing horseback riding program serving hundreds of riders and families every week across multiple locations. We are looking for an experienced, highly organized, and detail-oriented Client Success Coordinator to manage inbound leads, introductory lesson scheduling, customer communication, and calendar management across two riding school locations. This role is ideal for someone who thrives in a fast-paced environment, loves organization, communicates professionally, and can confidently manage a high volume of customer interactions without letting details slip through the cracks. This Position Is Responsible For Managing introductory lesson scheduling for two riding school locations Responding to inbound leads from Facebook, website forms, Google, text messages, phone calls, and other marketing channels Managing customer communication inside Go High Level Coordinating riders, instructors, horses, and lesson availability Confirming appointments and reducing no-shows Following up with prospective riders and families Maintaining accurate notes and customer records Keeping calendars organized and updated Working with management to maximize lesson capacity Helping families find the best fit for their goals and schedule Creating a professional and welcoming experience from first contact through lesson booking Required Skills Go High Level experience is required. You should be comfortable with: Conversations Calendars Pipelines Opportunities Workflows Tags Automations Snippets Templates Contact management We Are Looking For Someone Who Is exceptionally organized Responds quickly and professionally Has strong attention to detail Can manage multiple conversations simultaneously Writes clearly and grammatically correct Has excellent customer service skills Is dependable and consistently on time Takes ownership of responsibilities Learns systems quickly Is respectful and professional with customers and team members Can work independently without constant supervision Can handle a fast-moving environment without becoming overwhelmed Communication Standards This role requires excellent written communication. You must: Use proper grammar and spelling Communicate professionally through text, email, and CRM messaging Maintain a friendly and welcoming tone Adapt communication based on the customer AI Usage We are not against AI. However, customers should never receive generic copy-and-paste AI responses. AI should be used to improve efficiency, not replace critical thinking, personalization, or customer care. Success In This Position Looks Like Fast response times Accurate scheduling Well-maintained calendars High introductory lesson booking rates Low scheduling errors Complete and accurate notes Positive customer experiences Strong communication with instructors and management Bonus Qualifications Equestrian industry experience Riding school experience Customer success experience Sales or lead conversion experience CRM management experience Experience handling high volumes of inbound leads To Apply Please submit: Resume Summary of your Go High Level experience Examples of customer communication you have written Your availability Why you believe you would be a strong fit for this position We are looking for someone who is fast, organized, detail-oriented, accountable, and committed to providing an outstanding experience for every rider and family that contacts WildHeart Riding School. Application Question(s): What kind of a relevant experience to the job description do you have? Experience: Appointment scheduling: 5 years (Required) Language: English (Required) Shift availability: Day Shift (Required) Night Shift (Required) Work Location: Remote