Fractional Microsoft Copilot & Copilot Studio Specialist

Fractional Microsoft Copilot & Copilot Studio Specialist (MSP) We are a SOC 2 Type II certified managed IT and cybersecurity provider serving small and mid-market organizations in regulated industries such as CMMC, HIPAA, SOC 2, and GLBA. We are running a company-wide initiative to put AI, primarily Microsoft 365 Copilot and Copilot Studio, into the day-to-day workflows of every team, and we need a hands-on specialist to help us ship real, in-use tools. This is execution work, not strategy slides. You will build grounded Copilot agents, coach our team leads, and leave us with production tools our staff actually use. ENGAGEMENT DETAILS Type: Fractional / contract Commitment: About 10 to 20 hours per week Term: About 90 days, renewable Location: Remote Start: Immediate Rate: Hourly. Please propose your rate. WHAT YOU WILL DO Audit our current Microsoft 365 Copilot and Copilot Studio footprint and identify high-value, high-frequency workflows to automate. Design and build grounded Copilot Studio agents against our line-of-business systems (AutoTask, IT Glue, Datto RMM, QuickBooks Online). Run structured discovery sessions with each team to select two deliverables each. Coach team leads and internal champions on prompt and agent design so the work sustains after your engagement ends. Help us establish lightweight AI governance suitable for a regulated-industry MSP, covering data boundaries and human-in-the-loop review. Deliver each solution with a documented before and after metric such as time saved, error reduction, or throughput. REQUIRED QUALIFICATIONS Demonstrated, hands-on experience building Microsoft Copilot Studio agents in a production Microsoft 365 tenant. Strong working knowledge of Microsoft 365 Copilot, grounding, and admin reporting. Ability to reason clearly about data boundaries, meaning grounded in-tenant versus ungrounded web usage, and why it matters for regulated data. Experience integrating or grounding agents against third-party and line-of-business systems. A portfolio or references showing shipped, in-use AI solutions rather than proofs of concept. NICE TO HAVE Background working with MSPs or IT service providers. Familiarity with compliance frameworks such as CMMC, HIPAA, SOC 2, and GLBA. Experience with Power Platform automation and pay-as-you-go Copilot credit management. Familiarity with AutoTask, IT Glue, Datto RMM, or QuickBooks Online. HOW WE WILL EVALUATE YOU As part of the interview, we will ask you to whiteboard, live, how you would automate one real workflow from our business. We want to see how you reason about grounding, data boundaries, and Copilot Studio orchestration, not a polished pitch. TO APPLY, PLEASE INCLUDE A short note on a Copilot or AI solution you shipped, the workflow it improved, and the measurable result. Your proposed hourly rate and weekly availability. Links or references to relevant agents, automations, or portfolio work.