Full-Time Office Secretary / Customer Service Coordinator – Australian Construction Company

Location: India – Remote Hours: Full-time, Australian Melbourne business hours (approximately 8:30am–5:30pm Melbourne time) Industry: Construction Job type: Long-term We are a family-owned Australian construction/timber business based in Melbourne, Victoria. We manufacture and supply roof trusses, wall frames, timber, LVLs and flooring products to builders and construction companies across Melbourne. We are looking for a reliable, proactive and experienced Virtual Office Secretary / Customer Service Coordinator in India to become part of our team on a long-term basis. This is not a basic data-entry VA role. We need someone who can effectively become the virtual front desk of our Australian office managing emails, following up customers and staff, and making sure nothing gets forgotten. Requirements You must have: Excellent spoken and written English. Clear and professional telephone communication. Minimum 2 years' experience in administration, customer service, virtual assistance or office coordination. Strong computer skills. Excellent attention to detail. Strong organisational skills. Ability to work independently. Confidence making and receiving business calls. Experience with Gmail/Outlook. Experience with Microsoft Office / Google Workspace. Ability to work Australian Melbourne business hours. Working Hours You must be available during Melbourne, Australia business hours. Approximately: 8:30am – 5:30pm Melbourne time, Monday to Friday You must have reliable internet and a suitable computer. A backup internet connection is strongly preferred. Salary We are looking for a good-quality person and are willing to pay fairly for the right candidate.