Guest Experience & Sales Specialist (Short-Term Rentals

At Cire Homes, we believe an exceptional stay is built on proactive communication and seamless service. We are looking for a dual-threat Guest Experience & Inside Sales Specialist to join our team. In this role, you will be the primary point of contact for our guests during and after their stays, ensuring they feel cared for while driving business growth. You will manage mid-stay check-ins, incentivize property care, solicit 5-star reviews, and convert warm leads into sales for our exclusive products and services. If you are a master of hospitality who also knows how to close a warm sales lead with a consultative, no-pressure approach, we want to talk to you! Key Responsibilities 1. Guest Relations & Hospitality (During Stay) Proactive Mid-Stay Check-ins: Reach out to guests via messaging channels shortly after arrival to check on their comfort and see if there is anything we can provide to improve their stay. Deposit Incentive Alignment: Clearly communicate our cleaning deposit refund policy to guests during their stay—reminding them they are eligible for a full refund by simply leaving the property in good, easy-to-clean condition. 2. Review Acquisition (Post-Stay) Post-Checkout Follow-up: Reach out to guests after departure to thank them for staying with Cire Homes. Review Solicitation: Strategically invite satisfied guests to leave a 5-star review, explaining how their feedback directly supports our business. 3. Warm Lead Sales & Upselling Lead Nurturing: Follow up with warm leads (past guests, inquiries, or pre-vetted prospects) who have expressed interest in Cire Homes’ additional products and services. Consultative Sales: Present our offerings clearly, handle minor objections, and close the sale to hit monthly revenue targets. Requirements & Qualifications Experience: 2+ years in Customer Service, Guest Relations, or Property Management (experience with Airbnb/VRBO platforms is a massive plus). Sales Savvy: Proven track record in inside sales, upselling, or account management. You know how to pivot a casual conversation into a sales opportunity naturally. Communication: Flawless written and spoken English. You must sound warm, professional, empathetic, and persuasive. Tech Literacy: Comfort using Property Management Systems (PMS), CRMs, and messaging apps (WhatsApp, Airbnb Inbox, etc.). Reliability: Highly organized with the ability to respond to guests and leads promptly. Position Details Schedule: Coverage needed anytime between 12:00 PM and 8:00 PM EST. Compensation: Negotiable hourly rate + performance bonus structure (bonuses tied to successful sales conversions and review milestones). Location: Remote How to Apply To filter out automated spam, please start your cover letter with the phrase "Comfort & Care at Cire". Please briefly detail your experience with short-term rental guest management and give us a quick example of how you successfully upsold a product or service to a customer in the past. Be sure to confirm that the 12:00 PM – 8:00 PM EST window works for your schedule!