Healthcare Product Development Partner | GP Practice Management + EHR/EMR Platform

# Healthcare Product Development Partner | GP Practice Management + EHR/EMR Platform | We are looking for an **experienced Healthcare Product Development Partner / Engineering Team** with proven experience designing and building **Healthcare SaaS products, GP Practice Management Systems (PMS), Clinical Information Systems (CIS), EHR/EMR platforms, or similar clinical applications**. This is **not a generic software development project**. We specifically want to work with a team that understands healthcare product engineering, clinical workflows, patient records, prescribing, billing/claims, healthcare interoperability and regulated healthcare integrations. Experience with **Australian GP software, Australian Digital Health integrations, MediRecords, MMEx, Best Practice, MedicalDirector or comparable GP/EHR platforms** will be highly preferred. ## Product We Want to Build The objective is to build an independent, modern, cloud-based **GP Practice Management + EHR/EMR platform for the Australian market**, comparable in functional breadth to established products such as **MMEx and MediRecords**. These products are being used as functional benchmarks only. We are building our **own product, architecture, workflows, UX, APIs and intellectual property**. The platform is expected to support the complete GP practice journey from: **Patient Registration → Appointment → Reception/Waiting Room → GP Consultation → Clinical Documentation → Medication & Prescribing → Pathology/Imaging → Referrals → Billing & Claims → Recalls/Follow-up → Digital Health Exchange → Reporting & Patient Engagement** ## Core Product Scope ### 1. GP Practice Management The platform should cover: * Practice, site, provider and clinician configuration * Patient registration and demographics * Appointment scheduling and provider calendars * Appointment cancellation/rescheduling * Waiting room and patient check-in/check-out * SMS/email reminders * Tasks, recalls and internal work queues * Provider and healthcare organisation directory * Patient document management * Multi-practice and multi-location administration ### 2. EHR / EMR & Clinical Workflows We require a comprehensive longitudinal clinical record covering: * Patient clinical history * GP consultation/encounter documentation * Structured and free-text clinical notes * Problems and diagnoses * Medical, family and social history * Observations and vital signs * Allergies and adverse drug reactions * Medication history * Immunisation history * Clinical templates and configurable forms * Care plans and chronic disease management * Preventive health and recall workflows * Medical certificates and clinical letters * Clinical document management ### 3. Medication & Electronic Prescribing The product should support: * Medication management * Drug/medicine search * Medication favourites and repeats * Allergy, interaction and medication safety alerts * Australian medicines terminology/content * Electronic prescribing/eScripts * Prescription token workflows * Active Script List (ASL) * PBS-related prescribing/authority workflows * Real-Time Prescription Monitoring (RTPM) * Prescription lifecycle, cancellation, repeats and audit history ### 4. Australian Digital Health Integration & Conformance A major requirement is experience with, or the ability to successfully implement, the Australian healthcare ecosystem, including: * Healthcare Identifiers Service * IHI * HPI-I * HPI-O * NASH certificates / PKI * My Health Record * Electronic Prescribing * Active Script List * NPDS / prescription delivery infrastructure where applicable * SNOMED CT-AU * Australian Medicines Terminology * Medicare Online * Australian Immunisation Register (AIR) * DVA * PBS / PBS Authorities * ECLIPSE where applicable * PRODA / Services Australia developer integrations * State/Territory Real-Time Prescription Monitoring We understand that Australian healthcare conformance is capability-specific, so we are particularly interested in developers or companies that have **personally taken healthcare software through relevant Australian integration, testing, conformance and production onboarding processes**. ### 5. Billing & Claims Required functionality includes: * MBS/private/DVA billing * Bulk billing * Private invoices * Receipts and payments * Fee schedules * Adjustments and refunds * Medicare/DVA claims submission * Claim status * Claim rejection handling * Correction and resubmission * Reconciliation * Practice/clinician/location financial reporting ### 6. Pathology, Imaging, Referrals & Healthcare Ecosystem The platform should support integrations/workflows for: * Pathology ordering * Electronic pathology results * Diagnostic imaging/radiology * Results inbox * Abnormal-result workflow and follow-up * Provider/referral directory * Referral letters * Attachments * Electronic referrals * Secure clinical messaging * HealthLink/Argus or comparable networks * Delivery acknowledgement and failed-message handling ### 7. Patient Digital Services Later stages of the solution include: * Online appointment booking * Patient portal * Patient self-registration * Digital intake and consent forms * SMS/email communications * Telehealth/video consultation * Mobile/PWA capability * Patient access to selected documents, invoices and health information ### 8. Interoperability & APIs The solution should have an **API-first architecture**, including: * REST APIs * FHIR-ready / FHIR R4 APIs * HL7/FHIR integration where appropriate * Webhooks/events * OAuth/API security * External partner integrations * Integration sandbox * Data export and analytics interfaces * Integration/conformance adapter layer ## Target Technical Architecture We expect a modern: * Cloud-first SaaS architecture * Multi-tenant / multi-practice design * Modular product architecture * Australian data residency/hosting strategy * Scalable deployment model * High availability and disaster recovery * Secure API/integration layer * CI/CD and automated deployment * Monitoring and observability * Encryption at rest and in transit * RBAC * MFA/SSO readiness * Least-privilege security * Comprehensive and tamper-evident audit logs * Secure secrets/certificate lifecycle management * Backup, recovery, RPO/RTO and DR The product should support separate licensing/entitlements for areas such as **Practice Management, Clinical/EHR, Patient Engagement, Analytics/AI and Integration services**. ## Delivery Approach Our current working plan divides delivery into approximately four execution waves: **Phase 1 – Core MVP** * GP practice foundation * Patient administration * Appointments * Core EHR/EMR * Clinical documentation * Medication management * Security, RBAC and audit * Core practice workflows **Phase 2 – Australian Digital Health** * Healthcare Identifiers * IHI/HPI-I/HPI-O * NASH * SNOMED CT-AU * My Health Record * ePrescribing * ASL * RTPM * AIR * Medicare/DVA integrations * Australian medicines/safety data **Phase 3 – Healthcare Ecosystem** * Pathology * Imaging * Secure messaging * Referrals * Online booking * Recalls * Care plans * FHIR APIs * Reporting * Patient-facing capabilities **Phase 4 – Advanced Product Roadmap** * Patient portal/mobile * Advanced analytics * Population health * Enterprise/multi-site administration * AI-assisted clinical documentation * AI clinical scribe * AI-assisted administrative workflows The final commercial/SOW structure may combine these into fewer delivery phases. ## Expected Engagement We are looking for a partner who can provide **end-to-end product ownership**, including: * Requirement validation * Healthcare domain analysis * Product architecture * Solution architecture * UI/UX design * Data model * Integration architecture * Product development * Australian healthcare integrations * Conformance support * DevOps / CI/CD * Testing and QA * Security and performance testing * Data migration framework * UAT support * Production deployment * Documentation * Knowledge transfer * Go-live/hypercare * Ongoing maintenance and regulatory updates Source code, architecture, data model, API documentation, deployment automation and technical documentation must be handed over under the agreed IP arrangement. ## Who We Are Looking For **Strong preference will be given to individuals/teams who have already built Healthcare Products rather than general-purpose software applications.** You should ideally have experience in several of the following: * EHR / EMR product development * GP Practice Management Systems * Clinical Information Systems * Healthcare SaaS platforms * Australian GP software * My Health Record * Healthcare Identifiers * Medicare Online * Electronic Prescribing * ASL * AIR * PBS * RTPM * NASH * Secure clinical messaging * Pathology/imaging integrations * FHIR/HL7 * Healthcare billing/claims * Clinical workflow design * Healthcare data security/privacy ## Important: Please Do Not Send a Generic Software Company Profile When applying, please specifically provide: 1. **Healthcare/EHR/EMR products you have personally designed or developed.** 2. Links, screenshots, case studies or demos of similar solutions. 3. Details of any **GP Practice Management / Clinical Information System** you have delivered. 4. Your experience with **Australian healthcare systems and integrations**. 5. Which of the following you have implemented in production: **HI/IHI/HPI-I/HPI-O, NASH, My Health Record, ePrescribing, ASL, Medicare Online, AIR, DVA, PBS, RTPM, secure messaging, pathology/imaging.** 6. Your proposed technical architecture and technology stack. 7. Proposed team structure and key healthcare domain specialists. 8. High-level timeline for Core MVP and subsequent Australian integrations. 9. Indicative phase-wise commercial estimate. 10. Your approach to source-code/IP handover and ongoing support. ## Screening Questions **1. Have you previously built a complete EHR/EMR or GP Practice Management product?** Please describe the product, your role and the functionality you personally delivered. **2. Have you integrated software with Australian Digital Health Agency or Services Australia systems?** Please specify exactly which integrations/conformance processes you completed. **3. Have you implemented My Health Record, Electronic Prescribing/ASL or Medicare Online in a production healthcare product?** Please provide details. **4. Please share 1–3 healthcare products most similar to this requirement.** **5. Would you be able to provide an end-to-end team covering product architecture, healthcare domain expertise, development, integration, QA, DevOps and support?** ### Engagement Type We are open to working with: * An experienced healthcare software development company * An established EHR/EMR product engineering team * A specialised Australian healthcare technology consultancy * A senior healthcare product architect with an established development team **Long-term engagement opportunity for the right partner**, as this is intended to become a commercial healthcare SaaS product rather than a one-time custom application.