HighLevel QA & Systems Auditor

About the Role Patient Pro Marketing is seeking a dedicated HighLevel QA & Systems Auditor whose sole responsibility is proactively identifying issues across client accounts before they become support tickets. This role is not focused on building automations. Instead, the QA Specialist spends their day auditing systems, testing workflows, validating integrations, monitoring client accounts, and ensuring all automations function correctly. The goal is to reduce technical tickets, prevent client issues, improve system reliability, and provide visibility into recurring platform problems. What You Will Do Weekly Account Audits Perform recurring audits of all client accounts following a structured weekly schedule (for example: Monday, Group A accounts; Tuesday, Group B accounts; Wednesday, Group C accounts). Reviews include: • Workflows • Opportunities • Calendars • Contacts • Pipelines • Automations • Custom fields • Tags • AI workflows • Funnel configurations • Workflow Validation Verify that: • Workflow triggers fire correctly • Messages send properly • Appointment reminders function correctly • Opportunity stages update properly • Tags apply correctly • Custom fields update correctly • Conditional logic functions as intended Appointment Flow Testing Validate: • Booking flows Time preference workflows • Calendar routing • Appointment confirmations • Reminder sequences • Rescheduling workflows • Cancellation workflows Integration QA Regularly test the following to verify data is transferring properly between systems: • Webhooks • API connections • Portal syncs • CRM syncs • EMR integrations (coming soon) • Data mapping AI QA Identify failures before patients encounter them by testing: • AI Chat conversations • Voice AI workflows • Qualification logic • Insurance workflows • Appointment booking scenarios Root Cause Analysis Identify recurring patterns and escalate recommendations to leadership and the technical team. Examples include: • The same workflow issue appearing across multiple accounts • The same messaging issue recurring repeatedly • The same automation failure appearing in multiple tickets Reporting Produce weekly QA reports including: Audit Results • Accounts audited • Issues found • Issues resolved • Issues escalated System Health Report • Workflow health • Integration health • AI performance • Calendar health Trend Analysis • Most common issues • Repeated failures • Recommended improvements What We Are Looking For Technical Qualifications • 2+ years GoHighLevel experience • Strong understanding of workflows • Experience testing automations • Familiarity with APIs and webhooks • Ability to identify workflow logic errors Preferred Qualifications • Healthcare marketing experience • QA experience • Process auditing experience • AI chatbot testing experience • Voice AI testing experience Key Performance Indicators • Number of issues identified before tickets are created • Reduction in technical support tickets • Number of audits completed • QA turnaround time • Documentation quality • Reduction in recurring issues • Workflow accuracy score