HubSpot CMS Developer + UI/UX Designer for Premium Branded Knowledge Base

We are a growing real estate media company serving real estate professionals with photography, video, drone, floor plans, 3D tours, and related marketing services. We are building a new public-facing Help Center using HubSpot Knowledge Base. We want it to feel polished, modern, and easy to navigate—similar in quality and usability to the Canva Help Center—while matching our existing website and brand. We are looking for an experienced HubSpot CMS developer with strong UI/UX design skills to design and implement the Help Center frontend. Project Goals The Help Center should: * Match our website’s branding, typography, colors, buttons, spacing, and overall visual style * Feature a prominent, search-first homepage * Make it easy for clients to find answers by task or topic * Look polished on desktop, tablet, and mobile * Feel visually consistent from the Help Center homepage through individual HubSpot Knowledge Base articles * Be maintainable by our internal team after launch Design Inspiration We like the usability and visual quality of the Canva Help Center: https://www.canva.com/help/ This should be used as inspiration and not copied directly. Expected Approach We expect the project may require a hybrid HubSpot setup: * A custom-designed Help Center homepage built in HubSpot CMS * Customized category and navigation sections * Native HubSpot Knowledge Base articles * Knowledge Base theme customization so article pages visually match the custom homepage We are open to a better technical recommendation from someone with deep HubSpot experience. Before beginning, the selected freelancer must clearly explain what can be customized within HubSpot’s native Knowledge Base and what requires custom CMS development. Key Homepage Features The Help Center homepage should include: * A large, branded search area * Popular support actions * Knowledge base category cards * Featured or frequently viewed articles * Clear navigation to account, booking, media delivery, editing, billing, and troubleshooting topics * Branded icons or illustrations * Placement for Contact Support or AI chat * Responsive mobile design * A header and footer consistent with our main website Example popular actions may include: * Book or Change an Appointment * Prepare for a Photo Shoot * Find and Download Media * Request an Edit * Check Delivery Times * Find a Receipt * Manage Account Settings * Contact Support Deliverables The final project should include: * Review of our current website and brand * Review of our HubSpot Knowledge Base setup * Recommended information architecture and page structure * Desktop and mobile homepage designs * Design revisions based on feedback * HubSpot CMS development and implementation * Native Knowledge Base theme customization * Responsive testing across common devices and browsers * Search and navigation testing * Basic documentation explaining how our team can update the Help Center * Final quality-assurance review before launch Required Experience Please apply only if you have demonstrated experience with: * HubSpot CMS development * HubSpot Knowledge Base customization * HubL, HTML, CSS, and JavaScript * Custom HubSpot modules and templates * Responsive frontend development * UI/UX design * Help centers, documentation websites, or customer-support portals * Translating an existing company website into a consistent support experience Experience with HubSpot Service Hub is strongly preferred. What We Will Provide We will provide the selected freelancer with: * Access to the necessary HubSpot account areas * Our website and brand references * Existing public FAQ articles * Proposed Help Center categories * Examples of Help Centers we like * Feedback and approvals throughout the project This is not a content-entry project. We already have the Knowledge Base articles. We need someone who can create an excellent customer-facing experience around them. To Apply Please include: * Examples of HubSpot Knowledge Bases or Help Centers you have designed * Examples of custom HubSpot CMS development * A brief explanation of how you would approach this project * Any anticipated limitations within HubSpot Knowledge Base * Your estimated timeline and project cost Our company name, website, and account access will be shared only with shortlisted candidates.