Inside Salesperson

We are a growing promotional products and branded merchandise company seeking a highly organized, detail-oriented Account Manager to manage existing client relationships, uncover new sales opportunities, and oversee the client-facing order process from initial request through approval and production handoff. This role requires excellent written and spoken English skills, along with the ability to confidently communicate with clients via Zoom and live calls. You will be the primary point of contact for your assigned accounts, responsible for turning conversations into clear, accurate, and well-executed orders. You will manage a book of existing client accounts, maintain and grow those relationships, respond to client needs, proactively identify opportunities, and ensure every approved order is complete and accurate before being handed off to production. Key Responsibilities Build and maintain strong, long-term relationships with an assigned book of client accounts. Proactively engage clients with new product ideas, seasonal campaigns, reorder opportunities, and tailored recommendations. Identify and drive revenue growth within existing accounts through consistent follow-up, cross-selling, and strategic outreach. Join live client calls and Zoom meetings, or review recorded calls, and translate discussions into clear next steps, quotes, presentations, and orders. Respond to inbound client requests and guide clients toward solutions that align with their needs, budget, brand, and timeline. Source and recommend promotional products, apparel, and branded merchandise. Build highly accurate quotes and orders, including all product specs, pricing, decoration details, and logistics. Coordinate artwork and proofs while managing revisions and approvals. Write clear, professional, and client-ready emails with minimal oversight. Consistently follow up on quotes, proofs, approvals, and outstanding items. Ensure all order details are complete and accurate before production submission. Confirm all approvals and payments are secured prior to handoff. Deliver clean, organized production handoffs with all required information. Maintain accurate records in HubSpot, Trello, and related systems. Support inbound store orders and general client needs. Track client timelines, events, and recurring programs to proactively generate opportunities. Required Skills & Experience 2+ years in account management, customer service, sales support, or a similar client-facing role (B2B preferred). Excellent written and spoken English; must be comfortable communicating clearly and professionally on Zoom and live calls. Strong attention to detail across pricing, product specifications, artwork, and deadlines. Highly organized with strong follow-up discipline. Ability to manage multiple clients, orders, and deadlines simultaneously. Comfortable working within CRM and project management systems. Self-motivated and able to work independently in a remote environment. Proactive communicator who can build relationships and identify growth opportunities. Preferred Experience Promotional products, print, apparel, or branded merchandise industry experience. Familiarity with HubSpot, Trello, or similar systems. Experience with quoting, sourcing, order entry, or sales support. Experience managing a book of business. Proven ability to upsell, cross-sell, and drive repeat orders. What Success Looks Like Client requests are quickly turned into accurate quotes and orders. Orders are complete, organized, and production-ready with no missing details. Client communication—both written and on calls—is clear, professional, and effective. Follow-up is consistent and nothing falls through the cracks. All client activity is accurately tracked and managed. Clients receive proactive ideas and strategic support, not just reactive service. Relationships are strengthened and retained. Your book of business grows through repeat orders and new opportunities. The production team receives clean, complete handoffs without needing clarification. PLEASE NOTE: DO NOT CONTACT US OUTSIDE OF UPWORK FOR THIS POSITION. ANY CONTACT THROUGH WHATSAPP, LINKEDIN, DIRECT EMAIL, ETC. WILL IMMEDIATELY DISQUALIFY YOU FOR THIS POSITION.