Italian-Speaking Technical Support & Inbound Sales Representative

We are hiring a fluent Italian-speaking representative to join our remote inbound technical-support call center. You will assist customers located in Italy who contact us for help with computer performance, security concerns, viruses, or malware. This position combines customer service, basic computer troubleshooting, and consultative sales. Training on our processes and services will be provided. Key Responsibilities: • Answer inbound calls from Italian-speaking customers • Listen carefully and identify the customer’s technical concerns • Guide customers through downloading and installing AnyDesk • Obtain the customer’s clear permission before accessing their computer remotely • Run approved diagnostic and security scans • Investigate potential viruses, malware, and computer-performance issues • Clearly explain legitimate scan results without using misleading or exaggerated claims • Recommend and promote an appropriate antivirus subscription based on the customer’s needs • Answer questions, handle objections, and close sales professionally • Accurately document calls, scan findings, recommendations, and sales • Follow company procedures for customer privacy and remote access Required Qualifications: • Fluent or native-level Italian • Conversational English for communication with management and training • Strong verbal communication and customer-service skills • Comfortable speaking with customers over the phone • Previous sales, call-center, or technical-support experience • Ability to explain technical information in simple language • Comfortable learning AnyDesk and basic computer diagnostic procedures • Reliable computer, headset, and high-speed internet connection • Quiet and professional remote working environment • Patient, dependable, honest, and capable of following instructions Preferred Experience: • Inbound or outbound phone sales • Antivirus, software, or subscription sales • Remote technical support • AnyDesk, TeamViewer, or similar remote-access software • Virus and malware scanning tools • Handling customer objections and closing sales Compensation: Please include your requested hourly rate in your application. Additional performance-based sales incentives may be available depending on experience and results. Training: We provide training on our call process, technical procedures, services, and sales approach. You do not need to know every technical detail before starting, but you must be willing to learn quickly and confidently communicate with customers. To Apply, Please Answer These Questions: 1. Are you a native or fluent Italian speaker? 2. What is your level of English? 3. How many years of phone-sales experience do you have? 4. Have you previously worked in a call center or technical-support position? 5. Have you used AnyDesk, TeamViewer, or another remote-access application? 6. Do you have experience selling antivirus software, subscriptions, or other services? 7. Please briefly explain how you would respond to a customer who is hesitant to purchase an antivirus subscription. 8. Do you have a reliable computer, headset, internet connection, and quiet workspace? 9. What days and hours are you available, and what is your time zone? 10. What hourly rate are you requesting? 11. Please attach a short voice recording introducing yourself in Italian and briefly describing your sales or customer-service experience. Important: Please begin your proposal with the words “Italian Technical Support” so we know you have read the complete job description.