MSP Help Desk Tech Support - Multiple Windows Environment - BDR & File level backup monitoring

Job Description: -Learn all deployed technologies and provide full service/first contact resolution of technical problems in a fast-paced, team-oriented environment. -Provide remote support and respond to requests for help with software or computer related issues. -Manage ticket dashboard and escalate tickets to onsite technicians when needed. Document all support and maintenance activities with ticket tracking software. -Support Microsoft client and server Operating Systems, and other related software. -Network Hardware support (Printer, firewall, switch, router, server, workstations, etc). -Assist field technicians with special projects as requested and perform additional duties as required. -Diligently and consistently follow departmental and organizational policies and procedures -Position is designed to grow into onsite client work with the right candidate. -Backup Disaster Recovery monitoring, daily reports & audit. -File level backup monitoring. Skills – General -Proven ability to work with others and to function well in a collaborative team environment regardless of role within the team. -Strong interpersonal skills, especially in a diverse environment; strong written and oral communication skills, including the ability to communicate well with all employees within an organization. -Ability to present ideas and solutions in user-friendly language. -Resourcefulness and efficiency in providing solutions to unknown issue. -A professional attitude, excellent customer service and neat appearance are essential. Prerequisites -1 year with a managed service provider experience -1 year of general help desk experience or applicable certifications -1 year of customer service experience required -Microsoft windows support required -Provide after hours and weekend support on an as needed basis outside of general working hours -Experience supporting small windows databases