Mobility Support Coordinator & Helpdesk Specialist

About Praesto Works Praesto Works provides managed helpdesk, technical operations, documentation, and service-delivery support to technology companies and specialized consultancies. This position will join our helpdesk team, primarily supporting a confidential client that provides mobile device management, telecom administration, device lifecycle services, and end-user support. The Role This is a full-time, high-autonomy remote position (United States). The schedule requires a start time of approximately 6:00 a.m. Pacific / 9:00 a.m. Eastern. As the Mobility Support Coordinator, your primary job is to keep routine work moving smoothly. You do not need to be an IT engineer for this role. Instead, we are looking for someone with excellent phone etiquette, strong attention to detail, and the ability to strictly follow step-by-step written procedures (SOPs). You will manage routine helpdesk requests, coordinate device orders, make calls to carriers (Verizon, AT&T, T-Mobile), and communicate updates to clients. Core Responsibilities Helpdesk & Communication: Monitor support queues, acknowledge requests promptly, and provide reassuring, professional updates to clients. Process Execution: Resolve routine mobility issues by strictly following our documented SOPs and checklists. Carrier Administration: Call and work within business carrier portals (Verizon, AT&T, T-Mobile) to assist with activations, device swaps, suspensions, and order tracking. Basic MDM Tasks: Perform routine administrative tasks within Mobile Device Management platforms (like locking, wiping, or checking device status) using our step-by-step guides. Inventory & Onboarding: Help coordinate new device orders, update service plans, and reconcile inventory records. Required Qualifications Strong administrative, organization, and process-management skills. Excellent written and verbal communication—comfortable making vendor phone calls to resolve issues. Ability to strictly follow written SOPs and checklists. Comfortable using spreadsheets, ticketing systems, or CRMs for data entry and tracking. Dependable availability during the assigned schedule (6 AM PT / 9 AM ET).