Online Sales, OTA & Tourism Operations Specialist – Saudi Tourism Market

We are a growing tourism company operating in the Saudi market, and we are looking for an experienced Online Sales & Operations Specialist to manage our online sales channels, tourism products, bookings, pricing, competition monitoring, and customer follow-up. This is a hands-on performance-based role for someone who understands the tourism industry and knows how to turn online visibility into profitable bookings. What You Will Be Responsible For 1. Online Sales & Booking Management - Monitor daily online sales, inquiries, bookings, cancellations, and customer requests. - Follow up on every potential customer and maximize conversion rates. - Handle customer inquiries professionally through website, WhatsApp, OTA platforms, and other online channels. - Follow every booking from the initial inquiry until successful completion. - Coordinate with operations and suppliers to ensure smooth service delivery. - Maintain accurate booking and sales records. 2. OTA & Marketplace Management Manage and continuously optimize our tourism products on platforms such as: - GetYourGuide - Viator - TripAdvisor - Other relevant OTA / activity marketplaces - Our own website and booking channels Your responsibility will include: - Creating and optimizing tourism products. - Updating descriptions, photos, inclusions, exclusions, meeting points, schedules, availability, and policies. - Monitoring product ranking and visibility. - Adjusting pricing and availability according to market conditions. - Identifying opportunities to increase bookings. - Ensuring our products remain competitive and attractive. 3. Competitor Monitoring You will continuously monitor competitors and their products, including: - Prices - Packages - Inclusions - Availability - Promotions - Product descriptions - Customer reviews - Ranking - Offers and discounts - New products entering the market The objective is to understand what competitors are doing and react quickly. We need someone who can say: "Our competitors changed this today — we should adjust our product/pricing/offer accordingly." 4. Real-Time Product Optimization One of the most important parts of this position is the ability to make fast and intelligent adjustments. You will be expected to continuously optimize our products based on: - Market demand - Competitor pricing - Booking volume - Customer feedback - Seasonal demand - Platform performance - Supplier costs - Available capacity The goal is to keep our products highly competitive while protecting profitability. 5. Cost & Profitability Management This is NOT a role focused only on generating sales. Every booking must make commercial sense. You will be expected to: - Compare selling prices with actual operational costs. - Negotiate or optimize operational costs whenever possible. - Identify unnecessary costs. - Recommend the best selling price. - Protect the company's net profit. - Ensure that increased sales do not come at the expense of sustainable profitability. Our goal is: Maximum sustainable sales + minimum operational cost + healthy net profit. 6. Customer Service You must be comfortable communicating directly with customers. Responsibilities include: - Answering inquiries quickly. - Understanding customer requirements. - Recommending suitable products. - Handling objections. - Converting inquiries into bookings. - Following up with customers. - Handling changes and special requests. - Resolving operational issues professionally. - Maintaining a high customer satisfaction level. Required Experience We are looking for someone with real experience in: - Tourism / Travel Industry - Online Travel Agencies - OTA Management - Online Sales - Tour & Activity Sales - Tourism Operations - Customer Service - Pricing & Revenue Optimization - Competitor Analysis Saudi Market Experience Is Highly Preferred Experience with the Saudi tourism market is strongly preferred. You should understand: - Saudi customer behavior - Saudi tourism demand - Local tours and activities - Pricing expectations - Seasonality - Online booking behavior - Saudi destinations and tourism products Experience working with GetYourGuide, Viator, TripAdvisor, Booking platforms, or similar marketplaces is a major advantage. Ideal Candidate We are NOT looking for someone who simply waits for instructions. We need a proactive person who can: - Identify opportunities. - Monitor competitors. - Take initiative. - Make recommendations. - React quickly to market changes. - Improve products continuously. - Increase conversion. - Protect profit margins. - Follow up until the booking is completed successfully. You should think like: Sales + Revenue Manager + OTA Manager + Operations Coordinator. Commission Structure This position includes a performance-based commission structure. Direct Sales For every booking generated and fully managed by you: - 5% Sales Commission - 1% Operations / Execution Commission Total potential commission: 6% of Net Profit OTA / Marketplace Sales If a booking is received through an OTA/platform for a product that you have actively optimized, adjusted, repriced, or improved to maintain our competitive position: - 1% Sales Commission - 1% Operations / Execution Commission Total: 2% of Net Profit Important All commissions are calculated based on NET PROFIT, not gross booking value. This means the candidate is directly incentivized to increase sales while maintaining healthy margins and controlling operational costs. Performance Expectations Success in this role will be measured through: - Number of qualified inquiries - Conversion rate - Number of bookings - Revenue generated - Net profit generated - OTA ranking and visibility - Product performance - Response time - Customer satisfaction - Cancellation rate - Cost optimization - Competitor positioning Working Style This is a remote/online position. You should be available for regular communication and able to respond quickly when operational or pricing decisions are required. The role requires someone who is comfortable working independently and taking responsibility for results. To Apply Please send us: 1. Your tourism industry experience. 2. Your experience with the Saudi market. 3. Your experience with GetYourGuide, Viator, TripAdvisor, or other OTAs. 4. Examples of tourism products or online channels you have managed. 5. Your experience in online sales and conversion. 6. How you monitor competitors. 7. How you decide when to change a product's price. 8. How you protect profit while increasing sales. 9. Your preferred working hours/availability. 10. Your expected compensation structure. Important Question Please explain briefly: If you were managing 20–50 tourism products across our website and OTA platforms, how would you monitor competitors and continuously optimize our pricing, content, availability, and offers to keep our products competitive while maximizing net profit? We are looking for a long-term partner who can grow with the business, not simply someone completing assigned tasks. If you have strong tourism experience, understand online sales, and know how to manage OTAs and operations profitably, we would like to hear from you.