Online Shoppers - Research Interview

We are looking for people who have had a poor experience while shopping online, especially because the customer service was slow, unhelpful, confusing, or poorly managed. This is a short 15 minute Google Meet interview. We will ask you a few questions about your real shopping experience, the issue you faced, how customer service handled it, and what made the experience frustrating. Topics may include delayed deliveries, missing orders, damaged products, wrong items, refunds, returns, order tracking, slow responses, repeated follow ups, unclear answers, unresolved complaints, poor communication, and overall customer frustration. The session will be recorded for research and marketing purposes. Requirements: Experience shopping online from ecommerce websites or marketplaces Had at least one poor customer service experience while shopping online Able to clearly explain what happened and how it was handled Fluent English communication skills Comfortable joining a Google Meet call Comfortable with the session being recorded Able to share honest feedback Time: 15 minutes Payment: $10 through Upwork after completion Seats Open: 20