Operations & Administration Support

We're a growing cleaning and property management company based in Sydney, and we're looking for a highly organised and proactive Operations & Administration Support team member to help keep our daily operations running smoothly. This is an excellent opportunity for someone who enjoys coordinating people, solving problems, and ensuring exceptional customer service in a fast-paced environment. *Key Responsibilities Coordinate daily cleaning operations, schedules and staff allocations Liaise with cleaners, contractors, clients, and property managers Respond to emails, phone calls, SMS, chat platforms, and customer enquiries professionally Prepare quotes, invoices, and manage administrative tasks Monitor job progress and ensure quality standards are met Resolve scheduling conflicts and operational issues Maintain accurate records and update internal systems Support day-to-day business operations and process improvements *Experience on the following would be an advantage: Operations or Administration Support Cleaning company operations Property Management or Short-Term Rental (Airbnb) operations Customer service and client relationship management Remote team coordination *Skills & Attributes Excellent written and spoken English Strong organisational and time management skills High attention to detail Ability to multitask and prioritise effectively Professional communication skills Strong problem-solving ability Able to work independently with minimal supervision Proficient with Google Workspace and Microsoft Office *What We're Looking For We're seeking someone who takes ownership of their work, communicates clearly, and enjoys supporting both clients and field teams. The ideal candidate is reliable, resourceful, and committed to delivering excellent service. *How to Apply Please submit the following: 1. Your resume. 2. A 2–5 minute Loom video introducing yourself and explaining: Your relevant experience. Your experience supporting operations and administration. The systems and software you've used. Most importantly, tell us how you believe you can support and improve our operations. Applications without a Loom video will not be considered. The offer for the position is AUS$10/hour and this is for a full time role. We look forward to hearing from you!