Operations & Insurance Admin Specialist

We’re looking for a highly organized, proactive, and detail-oriented Operations & Insurance Admin Specialist to support the back-end operations of an insurance/restoration business. This person will own the administrative workflow after a deal is signed and help keep the business organized, efficient, and moving forward. This is a business-focused role centered on internal operations, insurance communication, follow-ups, and documentation. The ideal candidate can take initiative, manage multiple moving parts, and keep track of important deadlines without needing constant supervision. Responsibilities: Manage back-end administrative tasks after a deal is signed Track adjuster appointments and key project dates Communicate with insurance companies via email Follow up with insurance companies every 3 to 5 days when needed Send supplements, final invoices, completion photos, and supporting documentation to insurance carriers Maintain accurate records inside JobNimbus Work with Xactimate/Xactimate-related workflows Coordinate with supplement teams and relay updates between parties Keep all files, notes, and communications organized Help ensure nothing falls through the cracks during the claims process Optionally assist with light CRM nurturing or outbound calling if needed (not a primary responsibility) Required Skills & Qualifications: Strong organizational skills and follow-through Excellent attention to detail Comfortable handling insurance and administrative workflows Experience with JobNimbus Experience with Xactimate Strong written communication skills Able to work independently and take initiative Reliable with follow-ups and deadline management Comfortable using WhatsApp and email for communication Preferred Qualifications: Strong phone presence and professional communication Able to build rapport and gather information effectively from insurance contacts Self-starter with a "right-hand person" mindset Experience in roofing, restoration, or insurance claims support is a plus Role Details Fully remote (open to international applicants) Paid weekly or monthly Communication via WhatsApp and email Ideal Candidate: We're looking for someone dependable, organized, and proactive who can become the business owner's right hand on the operational side of the business. You should be comfortable managing insurance follow-ups, documentation, and administrative workflows with minimal supervision while maintaining excellent communication and attention to detail.