Operations Right-Hand / Executive Assistant for E-commerce Brand (Path to COO)

Operations Right-Hand / Executive Assistant for E-commerce Brand (Path to COO) Budget: Full Time $3,000/month + bonuses Job Description: We run a fast-growing e-commerce wellness brand, and are hiring an Operations Right-Hand: someone who can run the day-to-day of the business well enough that the founders can fully step away (including on vacation) without things falling apart. This is NOT a basic VA role. We need someone who can handle ambiguity, make good judgment calls, and hold a growing remote team accountable. For the right person, this role has a clear path to becoming COO. What you'll own: - Company email management: triaging, drafting responses, flagging what actually needs founder attention - Slack :actively present, jumping in to answer team questions before they escalate to founders, putting out fires. - Team accountability: running regular check-ins, tracking action items and deadlines, following up when things slip, surfacing what people are struggling with - Scheduling: coordinating and booking all team calls across time zones - Onboarding: running onboarding calls for new hires/contractors - Hiring support: sourcing and screening candidates for open roles (media buyers, CS, creatives, etc.), essentially acting as our HR/recruiting arm - UGC coordination: sourcing and ordering content from UGC creators, managing briefs and delivery - Payroll support: preparing and scheduling contractor/team payments (final release approved by founders) - Process & automation: using tools like Zapier, Make, or n8n (and AI tools like Claude/ChatGPT) to remove repetitive work from your own plate and the team's You are: - Very comfortable with technology (especially Shopify, Sheets, AI tools) not necessarily a developer, but you pick up new tools fast, you're not afraid of APIs/integrations, and ideally you've built or maintained no-code automations before - Confident and socially direct: you'll message team members first, ask people why something is late, and push back when needed. This is not a passive support role. - E-commerce or DTC brand experience - Organized enough to track a lot of moving parts across a small team without things slipping - Fluent in written and spoken English - Available with meaningful overlap with CET working hours Nice to have: - Experience with AI agent building or prompting workflows (Claude, ChatGPT, Gemini) - Prior EA/ops/chief-of-staff experience, ideally where you were later promoted Hiring process: Include a Loom in your application answering 3 questions (below) → interview call → paid trial project (1-2 weeks) → decision. We're hiring for a long-term, high-trust role, so the process is thorough but fast. Screening Question to Include in your Loom - A contractor has missed their last two deadlines with no explanation. Walk us through exactly what you'd say to them, pretend we're listening in. - What's one repetitive task you've automated (Zapier, Claude, Make, n8n, a script, anything) and what did it save you? - You're covering for us while we're on vacation and a customer service issue blows up in Slack. No one can reach us for 48 hours. What do you do? What's in it for you? Budget: Full Time $3,000/month + bonuses Starting as a part-time role, you'll handle basic tasks first, like handling our mails inbox, ordering UGC content for our ads, following all conversations in Slack and team meetings to get up to date on the business. Then, the role will evolve to full-time, where you will hold team members accountable, handle the payroll, create automations and systems to improve the team's workflow, be our right hand in business decisions and making our life as founders easier. You will learn how to operate an 8-figure ecommerce business.