Operations & Sales Virtual Assistant

## About Us Perenna Services is a growing UK-based home and garden services company specialising in gardening, landscaping, fencing, tree surgery and property maintenance. We're looking for a proactive Operations & Sales Virtual Assistant who wants a long-term role and enjoys helping build systems, improve customer service and support business growth. This is an ongoing position with opportunities to grow into a senior operations role as the company expands. ### Responsibilities * Respond to new customer enquiries quickly and professionally * Manage emails and customer communication * Book quotations and organise our calendar * Follow up outstanding quotations * Create and send invoices using Xero * Update customer records and job information * Organise schedules for our teams * Request Google reviews from customers * Create simple Canva graphics and social media posts * Upload completed projects to our website * Assist with recruitment administration * Help improve business systems using AI tools such as ChatGPT ### Required Skills * Excellent written and spoken English * Strong customer service skills * Highly organised and proactive * Experience working as a Virtual Assistant, Executive Assistant or Operations Assistant * Comfortable using Google Workspace and Microsoft Office * Ability to work independently and solve problems ### Preferred Experience * Xero * Canva * CRM software * ChatGPT or other AI tools * Scheduling and calendar management * Sales support * Experience working with construction, landscaping, trades or home service businesses ### We're Looking For Someone Who * Thinks ahead rather than waiting for instructions * Takes ownership of their work * Has excellent attention to detail * Wants a long-term position with career progression * Is reliable, professional and positive ### To Apply Please begin your proposal with the words: **Perenna Growth** Then answer the following: 1. Tell us about your experience in customer service or operations. 2. Which software have you used? (Xero, Canva, CRM, ChatGPT, Google Workspace, etc.) 3. Describe a time you improved a business process. 4. What are your long-term career goals? 5. Record a short 1–2 minute voice introduction so we can hear your communication skills. We look forward to hearing from you.