Outbound Phone Caller / Market Research – Fluent English Required | Long-Term Opportunity
Worldwide
Outbound Phone Caller / Market Research – Fluent English Required | Long-Term Opportunity FLUENT ENGLISH REQUIRED – PLEASE DO NOT APPLY IF YOU CANNOT SPEAK CLEAR, NATURAL, CONVERSATIONAL ENGLISH. We are hiring a confident and reliable Outbound Phone Caller / Market Research Representative to contact adult novelty stores throughout the United States and Canada. This is a long-term opportunity for the right person. Your job will be to call retail stores using our CRM/dialer system, speak with store clerks or employees, ask a short list of questions, and accurately record their answers in our CRM. These are primarily market research calls — not traditional sales calls. What You Will Do * Make outbound calls to adult novelty stores throughout the U.S. and Canada. * Speak directly with store clerks and employees. * Ask specific questions provided by our company. * Find out whether stores carry certain products and brands. * Ask about product availability, pricing, competing products, and other information when instructed. * Record all answers and information accurately in our CRM. * Leave detailed notes about each conversation. * Properly categorize completed calls, callbacks, no answers, disconnected numbers, etc. * Meet daily and weekly call-volume expectations. Who We Want We want someone who is confident on the phone and sounds natural. Fluent spoken English is mandatory. You should be able to have a normal conversation with someone in the United States or Canada without struggling to understand them or be understood. We DO NOT want someone who sounds robotic or simply reads questions word-for-word from a script. Previous experience in any of the following is a major plus: * Outbound calling * Cold calling * Call centers * Market research * Telemarketing * Lead generation * Customer service * CRM/dialer systems You must also have: * Reliable high-speed internet * A quality headset/microphone * A quiet working environment * Strong attention to detail * Good data-entry skills * Ability to follow instructions * Comfort speaking with businesses in the adult novelty/sexual wellness industry What We Provide We provide: * CRM/dialer system * Store/contact database * Questions and calling guidelines * Training * Instructions for recording call results You will not need to find the stores yourself unless specifically instructed. Long-Term Opportunity We are not looking for someone to make a few calls for a couple of days. We are looking for a dependable person who can become part of our ongoing market research operation and consistently produce accurate results. Strong performers may receive additional hours and ongoing work. TO APPLY Please answer ALL of the following: 1. What outbound calling experience do you have? 2. What CRM or dialer systems have you previously used? 3. How many outbound calls can you realistically make per day? 4. What hours are you available Monday–Friday? 5. What is your hourly rate? 6. Are you comfortable calling adult novelty stores? 7. Are you comfortable speaking with store employees throughout the United States and Canada? 8. Attach a 30–60 second voice recording introducing yourself and describing your phone-calling experience. A VOICE RECORDING IS REQUIRED. We will use the recording to evaluate your English fluency, clarity, confidence, and overall phone presence. If you’re confident on the phone, speak fluent English, and are looking for consistent long-term work, we’d like to hear from you.
- More than 30 hrs/weekHourly
- 6+ monthsDuration
- ExpertExperience Level
- Remote Job
- Ongoing projectProject Type
Skills and Expertise
Activity on this job
- Proposals:5 to 10
- Last viewed by client:5 days ago
- Hires:1
- Interviewing:3
- Invites sent:4
- Unanswered invites:1
About the client
- United StatesBoca Raton6:58 AM
- $26K total spent37 hires, 17 active
- 2,101 hours
- Retail & Consumer GoodsSmall company (2-9 people)
Explore similar jobs on Upwork
How it works
Create your free profileHighlight your skills and experience, show your portfolio, and set your ideal pay rate.
Work the way you wantApply for jobs, create easy-to-by projects, or access exclusive opportunities that come to you.
Get paid securelyFrom contract to payment, we help you work safely and get paid securely.
About Upwork
- 4.9/5(Average rating of clients by professionals)
- G2 2021#1 freelance platform
- 49,000+Signed contract every week
- $2.3BFreelancers earned on Upwork in 2020
Find the best freelance jobs
Growing your career is as easy as creating a free profile and finding work like this that fits your skills.
Trusted by