Partner Success Manager – Japanese Speaking

Why this role? We are looking for a high-potential Japanese-speaking Partner Success Manager to join our growing Partnerships team and help scale how we onboard, activate, and grow partners across Sembi’s SaaS portfolio, including Xray, TestRail, Ranorex, Kiuwan, and PreEmptive. This is a hands-on, high-impact role at the intersection of partnerships, go-to-market, marketing, customer success, and operations. It is ideal for someone with 3–5 years of experience who wants to build deep expertise in B2B SaaS partnerships and partner-led growth, with a particular focus on supporting our Japanese-speaking partner ecosystem. Your mission is simple: make sure partners don't just sign an agreement. You will work closely with Partner Managers, Sales, Marketing, Customer Success, and Product teams to turn our partner strategy into measurable results, while acting as a trusted point of contact for Japanese-speaking partners. What you will do Partner Onboarding & Activation -Own the end-to-end onboarding journey for new partners, from signed agreement to first business impact. -Act as a key point of contact for Japanese-speaking partners, building strong relationships and ensuring clear, consistent communication throughout the onboarding process. -Guide partners through key activation milestones, including training, certifications, enablement, first opportunities, and first deals. Partner Growth & Engagement -Help Japanese-speaking partners identify new business opportunities and revenue potential across Sembi's SaaS portfolio. -Support partners in positioning, promoting, and selling Sembi solutions effectively within their market. Partner Marketing & Enablement -Support partner webinars, campaigns, events, training sessions, and co-marketing initiatives, with a particular focus on the Japanese market. -Gather feedback from Japanese-speaking partners and translate it into actionable recommendations for our internal teams. Partner Operations & Performance -Maintain accurate and actionable partner data in HubSpot and Salesforce. -Help build dashboards, reports, and processes that give the Partnerships team clear visibility into partner performance. -Coordinate partner activities, follow-ups, meetings, training, and commercial initiatives to ensure nothing falls through the cracks. What we are looking for -3–5 years of experience in Partnerships, Business Development, Customer Success, Sales, Marketing, Sales Operations, or a similar role. -Fluent Japanese and strong professional English, with the ability to communicate confidently with both Japanese-speaking partners and international internal teams. -Bachelor’s or Master’s degree in Business, Marketing, Management, or a related field. -Experience working with Japanese customers, partners, or businesses is a strong plus. -Strong organizational and project-management skills, with excellent attention to detail. -Comfortable working across multiple teams, cultures, and time zones while managing several priorities at once. -Strong communication and relationship-building skills, with the ability to build trust with stakeholders at different levels. -Comfortable working with CRM systems and data; experience with HubSpot or Salesforce is a plus. -Strong cultural awareness and sensitivity when working with Japanese business partners.