Philippine-based Internal HR Manager for boutique Australian offshoring company

Note - we are only considering candidates based in the Philippines. We are hiring for an in-house HR Manager for a boutique Australian-owned BPO. The role will be paid at a rate of P50,000 basic monthly salary, and we are looking for someone where we would be the only client - essentially someone looking for a full time role. Our core client base is financial services, and this role will suit someone wanting to take the next step in their HR career. We operate very differently to every other BPO, and given this, our preference would be for someone who either has not worked in BPO previously at all, or if they have BPO experience that it is on a very small scale. Position Overview The HR Lead will be responsible for managing the technical day-to-day components of Human Resources and Recruitment; they will also be involved with mid- to long-term strategic HR and Recruitment functions for the company. This person will be supporting the employee-focused business functions of a small but dynamic boutique BPO organisation. This position combines strong end-to-end human resources hands-on experience, with business operations acumen. We’re looking for someone loyal and dedicated; who is ready to wear a few different hats; and excited to be part of a growing family-owned small business. Specific Tasks and Responsibilities (may include all and not limited to) Human Resources • Oversight of all aspects of the employee lifecycle including recruitment, onboarding, performance management, and offboarding. • Ensure compliance with Philippine labor laws, DOLE regulations, and internal company policies. • Maintain accurate HR documentation such as employee records, contracts, staff inventory, NBI Clearance documents etc. • Maintain accurate recruitment documentation such as up-to-date position descriptions, candidate application data, resumes and candidate profiles. • Manage employee relations and provide access to coaching, mediation, and guidance to both clients and staff as required. • Lead engagement, culture, and retention initiatives in alignment with company values. Examples include managing employee referrals, company LinkedIn and Glassdoor profile and workforce surveys. • Administration/management of compensation, benefits, leave, and timekeeping systems in coordination with payroll and finance teams. • Provision of required support and guidance to clients regarding matters such as how to manage leave requests, how to use timekeeping software etc. as required. Human Resources Operations and Systems • Manage and maintain all employee data within HR information systems (HRIS) and other applications, ensuring data integrity and accuracy. • Create, manage and optimise HR processes and related SOPs to improve procedures, efficiency and employee experience. • Develop HR and recruitment reports, metrics and analytics to support leadership decision-making. • Oversee compliance audits, policy reviews, and document control. Cross-functional Operations • When required, collaborate with IT, Finance and Learning and Development teams to ensure smooth pre-boarding, onboarding, training and offboarding, as well as payroll accuracy. • Work closely with Australian General Manager to engage with clients as part of the recruitment process, from initial discovery through to offer letters/reference checking. • Support workforce planning, budgeting, and capacity management. • Identify and implement operational improvements and automation opportunities. Collaborative Strategic Projects • Support the CEO and/or the General Manager with special projects across HR, IT, and business operations as required Key Skills and Attributes • Strong understanding of Philippine labor laws and employment compliance, as well as good exposure to employee benefit programs • Natural leadership ability with very high levels of integrity. Highly confident and proactive with communication skills (written, verbal and non-verbal) • Adaptable to a values-led approach to people and related client management • Exceptional organisational and administrative ability with excellent attention to detail • Very good level of technical proficiency (Microsoft 365 suite, HRIS systems, payroll platforms, AI tools) • Ability to work autonomously and make sound decisions with minimal supervision • Proactive, adaptable, and solutions-oriented mindset • Analytical thinker with the ability to translate data into operational insights Qualifications and Experience • Bachelor’s degree - Psychology, Business Administration, or related field with Human Resources certification • Minimum 5 years’ experience in HR, with at least 2 years in an associate or equivalent role • English fluency • Preference given to experience as in-house HR support for non-BPO companies • Exposure and experience with both high-volume recruitment but also targeted recruitment • Demonstrated, recent experience involving frequent day-to-day interaction with staff, or a process/admin driven professional environment • Strong knowledge and working understanding of Philippine labor laws and DOLE • Experience working with Australian, UK or US clients preferred