Pilot UX Research & Vendor Insights Lead

Posted 3 days ago

Only freelancers located in the U.S. may apply.U.S. located freelancers only

Summary

Festimo is seeking an independent UX researcher to support our Bay Area pilot for a data-driven, design-rich marketplace, studio and SaaS platform. You will recruit and interview vendors and customers, identify pain points, improve onboarding, define pilot metrics and convert evidence into product recommendations. Project Objective - Plan and execute pilot research that answers: - Which vendors should Festimo onboard first? - What information and assets must we collect from vendors? - What are the highest-friction points in vendor onboarding? - How do customers currently discover and evaluate vendors? - What data should connect customer intent with vendor offerings? - Which metrics will determine whether the pilot succeeds?

Less than 30 hrs/week
Hourly
< 1 month
Duration
Intermediate
Experience Level
$23.00
-
$40.00
Hourly
Remote Job
One-time project
Project Type

Skills and Expertise

Mandatory skills

Customer Experience Research

Activity on this job

Proposals:Less than 5
Last viewed by client:yesterday
Interviewing:
2
Invites sent:
4
Unanswered invites:
1

About the client

Member since Sep 16, 2025

USA
San Jose5:11 PM
$1.9K total spent
2 hires, 2 active
45 hours
Tech & IT
Small company (2-9 people)

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