Project Manager — Startup Operations, App Development & Transportation

HOW TO APPLY — VIDEO INTRODUCTION REQUIRED As part of your application, please include a short video introduction (2-3 minutes, e.g. a Loom link) telling us about yourself, your relevant experience, and why you're a fit for this role. Applications without a video introduction will not be considered. We are a brand-new technology startup building a transportation and mobility platform that combines premium transportation, fleet operations, security services, logistics, and marketplace functionality. We're currently at a pivotal stage — actively building our product while also standing up our internal systems, SOPs, documentation, administrative processes, content operations, project management, and organizational structure. We're looking for a highly capable Project Manager / Operations Manager who can step into an environment where not everything is organized yet — and help organize it. This is not a traditional PM role where you're simply handed a polished task list and move tickets from "To Do" to "Done." We need someone who can think, investigate, document, prioritize, and execute. WHAT YOU'LL BE DOING You'll work closely with the management team to bring structure to the company across technology, operations, content, administration, and project management. 1. Startup Operations & Company Structure Create and organize SOPs, internal workflows, and onboarding procedures. Organize company documentation and build repeatable processes. Identify operational gaps and turn informal processes into documented systems. Build checklists, workflows, and accountability systems. Organize responsibilities across management, employees, contractors, AI agents, and vendors. You should be comfortable taking "We need a process for this" and turning it into: SOP → workflow → checklist → owner → documentation → implementation. 2. Technology / App Development Project Management You don't need to be a developer, but you must understand how modern software projects are built — mobile apps, backend development, APIs, databases, admin portals, Firebase, Stripe, GitHub, GitHub Actions, TestFlight, Android/iOS development, VS Code, Claude/AI-assisted development, Trello (or similar), QA/testing workflows, and staging vs. production environments. You'll translate between management and developers, organize development priorities, track progress, review submitted work, coordinate QA/testing, maintain task boards, prepare meeting notes, and track bugs and feature requests. 3. AI & Agent Workflow Management We're heavily incorporating AI into our operations. You'll help manage workflows involving Claude, AI agents, AI-assisted development, automated workflows, and prompt systems — and make smart calls about whether information belongs in an SOP, a Trello task, a developer ticket, an AI agent workflow, a meeting agenda, or a content system. 4. Social Media & Content Operations You'll help organize our content engine — content calendars, social scheduling, short-form video workflows (Reels/TikTok/Shorts), educational and promotional content, content repurposing, creator/agency coordination, caption systems, approval workflows, and reporting. 5. Transportation / Logistics Operations This is extremely important. We strongly prefer someone with experience in rideshare, transportation, logistics, fleet management, chauffeur services, executive transportation, security transportation, delivery operations, dispatch, driver operations, or marketplace platforms. You need to understand scheduling, dispatch, availability, routing, cancellations, payments, personnel, vehicles, safety, and compliance. 6. Administrative Portal & Internal Systems Help organize admin portal workflows, user/driver/guard-escort management, ride and payment management, document verification, support workflows, reporting, notifications, and operational dashboards. 7. Meeting & Management Support Handle meeting reminders and agendas, collect outstanding questions, convert discussions into tasks, follow up on action items, track deadlines, and prepare weekly summaries. THE TYPE OF PERSON WE NEED This role requires someone highly autonomous. You'll often receive incomplete information. You need to independently understand the objective, investigate the existing workflow, identify gaps, create documentation and tasks, coordinate the work, track completion, and report results. Critical thinking is required. Weak response: "We're missing an SOP for driver onboarding." Strong response: "We're missing an SOP for driver onboarding. I reviewed the current workflow, identified six missing steps, drafted the SOP, created the associated development/operations tasks, and flagged two decisions that require management approval." That's the level of thinking we're looking for. TOOLS YOU SHOULD BE COMFORTABLE WITH Trello, Slack, Google Workspace, Microsoft Office, Notion (or similar), Jira (or similar), GitHub, VS Code, Claude/ChatGPT, AI agents, Firebase, Stripe, mobile app development environments, social media management platforms, content calendars, and SOP/documentation systems. IDEAL CANDIDATE 3+ years of project/operations management experience. Experience working inside a startup. Experience managing technology projects, including mobile applications. Transportation/logistics/rideshare experience. Strong written communication and organizational skills. Strong problem-solving ability. Experience creating SOPs. Experience managing contractors/developers. Social media/content operations experience. Experience working with AI tools. Ability to work independently, prioritize without constant direction, and maintain excellent attention to detail. Huge bonus: experience spanning rideshare + SaaS + startup operations + app development + AI automation. WHAT WE DON'T WANT Please don't apply if you need constant instructions for every task. This is not a "tell me exactly what to do and I'll do it" position. We're also not looking for someone who just creates meetings, updates Trello cards, and waits for instructions. We need a builder/operator. FIRST 30 DAYS You'll help us audit existing company workflows and identify organizational gaps, organize existing documentation and build priority SOPs, clean up project-management systems and establish development tracking procedures, organize AI/Claude workflows and content workflows, establish recurring management processes and improve meeting/action-item tracking, document administrative portal processes, and create a structured operating system for the company.