Project Manager

Mission Own customer-facing project delivery by providing clear communication, presenting project status, coordinating internal teams, and ensuring customers have confidence in progress, priorities, and outcomes. Key Responsibilities Customer Communication - Serve as the primary point of contact for assigned customers - Lead recurring customer calls, status reviews, and project updates - Present progress, milestones, risks, dependencies, and next steps clearly - Maintain timely communication and follow through on customer questions and action items - Build strong relationships with customer stakeholders and leadership teams Project Coordination - Coordinate Product, Engineering, QA, DevOps, and Customer Delivery teams - Ensure customer requirements and priorities are clearly understood by internal teams - Track project timelines, deliverables, dependencies, and risks - Support sprint planning, release readiness, UAT, and go-live coordination - Escalate blockers early and drive them toward resolution Delivery Management - Understand customer goals, expectations, and measures of success - Keep project activities aligned with agreed business outcomes - Gather customer feedback and communicate it to the appropriate internal teams - Support onboarding, implementation, adoption, and post-launch follow-up - Identify risks that may affect delivery confidence, customer satisfaction, or project success Reporting and Governance - Maintain status reports, action trackers, project plans, and meeting notes - Provide leadership with clear visibility into project health and delivery progress - Track milestones, open issues, decisions, and commitments - Ensure customers receive accurate and consistent information throughout delivery Required Experience - 5+ years of experience in project management, client delivery, account management, or technology project coordination - Experience working with enterprise customers and software delivery teams - Strong presentation, written communication, and stakeholder management skills - Confidence leading customer calls and presenting status to senior stakeholders - Ability to communicate technical information in clear business language - Experience coordinating cross-functional teams across Product, Engineering, QA, and Operations - Strong organization, follow-through, and problem-solving skills - Availability to support North American customer working hours - Candidates based in the United States or Canada are preferred Success Measures - Clear and consistent customer communication - Timely resolution of risks, questions, and action items - Accurate visibility into project progress and delivery health - Successful onboarding, releases, and production launches - Strong coordination between customers and internal delivery teams - High customer confidence throughout the project lifecycle Position in the Organization Reports To: Chief Executive Officer Works Closely With: - Chief Technology Officer - Engineering Delivery Leads - Product Managers - QA and Platform Operations - Customer Delivery Teams