Property Manager/Customer Support for Property Management company

Location: Remote (U.S. Business Hours / CST) Position Type: Full-Time, Long-Term About Us: We’re a growing property management company that values communication, reliability, and genuine care for our tenants and applicants. Our team works hard to create smooth and positive experiences for everyone, and we’re looking for a Virtual Customer Support Representative who shares that same level of dedication and professionalism. Job Overview: As our Virtual Customer Support Representative, you’ll be the first point of contact for tenants and applicants. You’ll handle messages, calls, and emails with empathy and efficiency, coordinate maintenance requests, and help keep operations running smoothly. Your work will directly impact how tenants feel about their homes and how applicants feel about joining our community. There will be multiple weeks of paid vacation. Responsibilities: Respond promptly and professionally to tenant and applicant inquiries via phone, text, and email Assist prospective tenants throughout the application and leasing process Coordinate and document maintenance requests and communicate updates clearly Collaborate with vendors, maintenance staff, and team members to ensure timely resolutions Track and update all tenant interactions in Monday.com or our property management system (Rentec) Help maintain high tenant satisfaction and smooth day-to-day operations There will be plenty of training available to reach proficiency in the item above. Skills You’ll Need: Monday.com experience Strong communication and follow-through Data entry accuracy Initiative and problem-solving ability Reliability and punctuality Patience and empathy Positive attitude and team spirit Open-mindedness and willingness to learn Ability to stay calm under pressure Benefits: Competitive pay Long-term growth potential Supportive, team-oriented work environment Stable, ongoing position (not project-based) Training and system onboarding provided Paid Vacation Time If you're a high performer who is looking for a great company with great culture and a great team to work with this is the place. This business is going to be around for the next 50 years and we are looking for someone who wants to be a part of the organization for a long time and values community.