Relationship Manager (US-Based Only) - Remote, Part-Time or Full-Time

LOCATION REQUIREMENT - PLEASE READ FIRST You must physically reside in the United States. This is a hard requirement and the first thing we check. To be explicit: a US phone number, a US area code, a VOIP or Google Voice number, a US mailing address or mail-forwarding service, US clients, or US work history do NOT satisfy this requirement. Your Upwork profile location must be in the United States and you must be living in the United States day to day. Applications from outside the US will be declined without review, regardless of experience or rate. Please don't apply if you don't meet this - it wastes your connects and our time. ABOUT US We're a content marketing agency that builds viral short-form video and organic social media growth for premium clients — founders, business owners, and experts — across TikTok, Instagram, YouTube, Facebook, and LinkedIn. We run the entire content engine so our clients don't have to. We handle strategy, scriptwriting, editing, scheduling, and daily posting; the client simply records talking-head videos from our scripts and sends us their footage, and our team turns it into a steady stream of polished, high-performing content that grows their audience and drives real leads. We're a fully remote team and growing quickly. THE ROLE We're hiring Relationship Managers to own a portfolio of client accounts day to day. You are the client's primary point of contact and the person responsible for keeping their content engine moving — from onboarding through scripts, recording, and posting. This is a relationship + operations role, not a sales role. Success looks like clients who feel personally taken care of, content that ships on schedule, and accounts that never stall. Reports to the Head of Relationship Management. Fully remote. WHAT YOU'LL DO - Be the primary point of contact for your clients across Slack, email, and the regular Zoom/Google Meet calls - Onboard new clients: run kickoff calls, set expectations, and get them set up in our systems - Own each client's content pipeline in our project management tool — keep scripts moving through approval, statuses current, and projects unblocked - Send filming guidelines and format direction; answer client questions on setup, equipment, framing, lighting, and backgrounds - Coordinate cloud folders for raw footage and edited clips, and make sure footage flows cleanly to the editing team - Chase the things that stall projects — signatures, approvals, missing footage — kindly but persistently - Keep clients accountable and in motion so results never stall on their end - Run regular check-ins and recaps, and flag risks early - Provide regular reporting to clients on campaign performance and advise them on next steps REQUIREMENTS - You must physically reside in the United States (see the location requirement above — this is non-negotiable) - You must be prepared to take on a MINIMUM of 4 clients. We invest serious time training every RM, so this role is not a fit for anyone looking to manage only one or two accounts. - Exceptional written communicator — warm, clear, and professional - Highly organized; able to juggle many clients and threads at once without dropping anything - Able to be firm and persistent without being pushy; you can hold a client accountable while keeping the relationship strong - Responsive: you must reply to client messages within 3 hours during US business hours - Reliable overlap with 8am-4pm US Pacific, Monday-Friday - Proactive, reliable, and self-managing in a remote setting - Quick to learn new tools and systems - Understanding of (or a fast ramp on) short-form video and social media NICE TO HAVE - Experience in a content, social, or marketing agency, or in a client-success / account-management role - A real understanding of short-form video and what makes content perform - Familiarity with Monday.com, Slack, Google Workspace, Calendly, and DocuSign - Experience/knowledge of sales/quiz funnels TOOLS YOU'LL USE Monday.com, Slack, Gmail (company email provided), Google Drive, Zoom / Google Meet, Calendly, DocuSign COMPENSATION - Paid per client managed, monthly - Base: $150 per client / month - Increases: +$50 per client for every 3 months they stay (so $200 in months 4-6, $250 months 7-9). Caps at $500/client. - Flexible load — part-time or full-time, you choose how many clients you take on (minimum 4), which determines your earnings - If you want to go full-time, you can take on up to 20 clients for monthly earnings of $3000, scaling up as you retain clients for longer. Keeping clients for 6-12 months will significantly increase your earnings. - Contract and payment handled entirely via Upwork. HOW TO APPLY Start your proposal with any pirate-related word so I know you read the whole post. Applications missing this won't be reviewed. Also state the city and state you physically live in, in your first line.