Remote Medical Billing & Phone Support Specialist

Description We are looking for an experienced Remote Medical Billing & Phone Support Specialist to support our revenue cycle operations and provide phone assistance for healthcare practices. This role is designed for someone with previous U.S. medical billing experience who is comfortable handling professional phone calls as part of their daily responsibilities. The ideal candidate can communicate clearly and professionally in English with patients, insurance companies, healthcare offices, and internal team members while also supporting medical billing workflows. Candidates have solid medical billing experience, strong phone-handling experience, and appear to be a good fit, they may be considered for prescreening. Strong spoken and written English communication skills and previous professional phone experience are REQUIRED. Scope of Work Responsibilities will include most or all of the following: - Handle inbound and outbound phone calls related to medical billing, account inquiries, insurance follow-up, and other assigned healthcare support needs - Communicate professionally with patients, insurance companies, healthcare offices, and internal team members - Review EOBs and ERAs to identify non-payment and denial reasons - Analyze and resolve claim denials and rejections - Review claims for diagnosis and procedure code linkage - Apply billing modifiers appropriately to ensure correct adjudication - Perform claims scrubbing and quality assurance prior to claim submission - Manage claims queues and insurance follow-up workflows - Submit initial and secondary claims based on payer guidelines - Research payer portals and insurance websites for billing updates and claim resolution - Maintain accurate billing documentation and account notes - Ensure timely follow-up on unpaid or rejected claims - Support account management and client communication as needed - Work independently while meeting productivity and quality expectations - Utilize Allscripts daily to manage billing workflows and account activities Qualifications Required (Non-Negotiable) - Previous U.S. medical billing or Revenue Cycle Management (RCM) experience - Previous professional phone-handling experience in healthcare, medical billing, customer service, insurance, or a related environment - Strong spoken and written English communication skills - Comfortable handling frequent inbound and outbound phone calls - Experience with claims follow-up, denials/rejections, insurance follow-up, or other medical billing workflows - Ability to read and interpret EOBs and ERAs - Strong organizational, documentation, and communication skills - Ability to work independently with minimal supervision - Experience working in a high-volume or fast-paced environment Experience with one or more of the following systems is a plus: - Aprima - eClinicalWorks - Veradigm or Allscript - Medisoft - Nextech - CureMD - Office Practicum - NextGen Technical Requirements Candidates must have the following minimum remote work setup requirements: - Windows 10 or Windows 11 computer - Intel i5/Ryzen 5 processor or higher - Minimum 16GB RAM recommended - Minimum 256GB SSD storage - Reliable high-speed internet - Noise-canceling headset - Quiet professional workspace Internet Requirements Required: - Ping: Under 50 ms - Download Speed: 100+ Mbps - Upload Speed: 100+ Mbps - Fiber internet with wired LAN connection preferred Please share your relevant medical billing and phone-handling experience. We are particularly interested in candidates who are comfortable speaking professionally in English and have experience handling healthcare, insurance, patient, or medical billing-related calls. Schedule of work : 8 AM - 5 pm CST (40 hrs/week)