Remote Operations Manager

Remote Operations Manager – Client Delivery & Team Management About the Role We are building a highly systemized consulting organization focused on helping privately held businesses become more transferable, less dependent on their owners, and better prepared for succession, professional management, investment, or an eventual sale. We are looking for an experienced Remote Operations Manager to manage the day-to-day execution of approximately five active client engagements and the remote professionals assigned to them. This is a hands-on management position for someone who is excellent at turning strategy into reliable execution. Your role is to make sure that people, processes, technology, meetings, tasks, deadlines, and client deliverables all work together consistently without requiring the founder to personally manage every detail. Your Mission Own the operational execution of a portfolio of approximately five client projects. You will make sure that: * Every project follows the established methodology and process. * Advisors and specialists understand their responsibilities. * Tasks have clear owners and deadlines. * Client commitments are completed on time. * Meetings happen when required and produce clear next actions. * Project management systems remain current. * Bottlenecks are identified early and resolved. * Team members are accountable for their commitments. * Clients receive a consistent, professional experience. * Problems that require executive attention are escalated clearly and early. * Problems that do not require executive attention are solved independently. The goal is simple: Create operational reliability while reducing founder dependence. Key Responsibilities Project & Client Delivery Management Manage approximately five concurrent client engagements. Maintain the master project plan for each client. Track milestones, deliverables, dependencies, meetings, and deadlines. Make sure every task has an owner, due date, and clear expected outcome. Identify projects that are falling behind before they become client problems. Coordinate advisors, analysts, consultants, technology specialists, and external professionals involved in each engagement. Prepare concise weekly project-status summaries. Team Management Manage the day-to-day execution of remote team members assigned to your projects. Run short, structured operational meetings. Follow up on commitments and missed deadlines. Clarify responsibilities when ownership is unclear. Identify capacity problems and workload imbalances. Help team members solve operational obstacles. Hold people accountable respectfully but consistently. Escalate performance or strategic issues when necessary. Process Management Ensure established SOPs and methodologies are followed. Identify recurring operational problems. Recommend improvements to workflows and SOPs. Document successful processes so they can be repeated across projects. Help convert founder knowledge into repeatable processes and systems. Look for opportunities to eliminate unnecessary work through automation, AI, templates, and better workflows. Systems & Technology Maintain accurate information within our project-management and knowledge systems. You should be comfortable working with tools such as: * Notion * ClickUp, Asana, Monday.com, or similar project-management platforms * Google Workspace * Slack or similar communication platforms * CRM systems * Zoom / Google Meet * AI tools such as ChatGPT or Claude * Workflow automation tools such as Zapier or Make You do not need to be a developer. You do need to be comfortable learning technology and making sure the team actually uses the systems correctly. KPI & Accountability Management Track operational indicators including: * Milestones completed * Overdue tasks * Client deliverables * Team workload * Project progress * Client meeting cadence * Bottlenecks * Escalations * Completion against the established methodology Your responsibility is not merely to report problems. We expect you to actively help resolve them. The Ideal Candidate You have experience managing remote teams and multiple concurrent projects. You are naturally organized but are not simply an administrator. You are comfortable managing professionals and holding people accountable. You understand the difference between completing tasks and managing outcomes. You are proactive. When something is falling behind, you do not wait for the founder to notice it. You communicate clearly and concisely. You are comfortable saying: “This is late. Here is why. Here is what I have done about it. Here is what I need from you.” You enjoy improving processes and creating order. You are comfortable operating in a business that is continually improving its systems. You can work independently while knowing when an issue genuinely requires escalation. Preferred Experience Strong candidates may have previous experience as a: * Operations Manager * Client Delivery Manager * Program Manager * Online Business Manager * Agency Operations Manager * Implementation Manager * Senior Project Manager Experience in consulting, professional services, agencies, coaching, software implementation, or other client-service businesses is particularly valuable. Experience managing at least five simultaneous client projects is strongly preferred. Experience managing remote professionals across different time zones is a plus. English fluency is required. Spanish is a significant advantage. What This Role Is Not This is not: * A virtual assistant position * A personal assistant position * A basic task coordinator * A fractional COO position * A strategic consulting engagement We are specifically looking for a manager who can own operational execution and manage people, processes, and projects. Initial Pilot We will begin with a paid pilot assignment. During the pilot, you will take operational responsibility for a small portfolio of active projects and demonstrate your ability to: 1. Understand our operating system quickly. 2. Organize projects and responsibilities. 3. Manage team members effectively. 4. Improve visibility into project status. 5. Identify and resolve bottlenecks. 6. Reduce the amount of day-to-day management required from the founder. If the pilot is successful, this can become a long-term role with responsibility for a dedicated portfolio of client projects. When Applying Please answer these questions: 1. How many remote team members have you directly managed? 2. What is the largest number of simultaneous client projects you have managed? 3. Describe a situation where a project was falling behind and what you did to recover it. 4. Which project-management systems have you personally managed? 5. Give an example of an SOP or operational process you created or significantly improved. 6. How do you hold a team member accountable when they repeatedly miss deadlines? 7. How do you decide what you should solve yourself versus what should be escalated to the founder? 8. What would you review every Monday morning if you were responsible for five active consulting projects? Please begin your proposal with the words “OPERATIONS FIRST” so we know you have read the complete description.