Scheduling Specialist

We are Professor Egghead Science Academy, and we make science “Accessible, Understandable, and Cool” through our after school programs, camps, parties, special events, and workshops for elementary age students all over Los Angeles and surrounding areas. Most important to our business is our culture, and most important in our candidates will be a strong fit with who we are and our core values. Our Core Values Quality First – Our clients deserve our best, every single time Own it – Learn from missteps, take responsibility for outcomes, embrace feedback. Clarity Over Confusion – Communicate clearly, professionally, and directly Science Matters – In everything we do, we support science Seek Growth – When we stop learning, we stop growing. Job Description We are seeking a detail-oriented and highly organized Scheduling Specialist to join our team in a part-time, remote capacity to manage teachers (we refer to them as “professors”), coordinate schedules, and ensure seamless operations within our organization. The ideal candidate will have excellent communication skills, the ability to multitask, and a proactive approach to problem-solving. Role Responsibilities Schedule professors for all programs across multiple locations within a designated region or regions. Serve as the primary point of contact for after-school professors regarding scheduling, substitutions, and availability updates. Communicate schedule changes, program updates, and site-specific requirements to Professors in a timely manner. Track instructor attendance and follow up on no-shows or scheduling discrepancies. Manage time off requests from professors. Ensure all sessions are staffed appropriately and promptly address gaps or last-minute cancellations. Continuously optimize scheduling processes to improve efficiency and minimize disruptions. Coordinate with the Scheduling team and with the Client Management team to properly serve our client base. Core Competencies Strong organizational and multitasking abilities Excellent communication and interpersonal skills Proficiency in Google Workspace: Gmail, Google Calendar, Google Drive Familiarity with Slack and Asana and generally tech-savvy Ability to handle sensitive information with confidentiality Solutions-focused mindset - you love to solve “puzzles" in everything you do! Qualifications Experience: 1-2 years of experience in management and/or customer support, preferably in an educational or after-school program setting. Empathy and strong written and verbal communication skills. Ability and willingness to be a part of the team by utilizing active listening and conflict resolution skills. Excellent organizational skills and attention to detail. Ability to prioritize tasks and work independently in a fast-paced environment. Professional demeanor and customer service skills. Strong digital literacy. Daily Schedule: 5-Day Workweek; US Pacific Time, Monday - Friday 9:00 AM – 1:00 PM; 20 hours per week to start with potential to increase up to 40 hours depending on business needs. Note: Corporate Office hours are Monday - Thursday 8:00 AM – 5:30 PM with emergency coverage on Fridays as needed. Following your initial training period, this role transitions to a Sunday through Thursday schedule (replacing Friday shifts) to ensure consistent weekend coverage needs.