Seeking TOP Admin & Operations Professional for STR Business - FT POSITION + BENEFITS!

FULL-TIME ADMIN & BUSINESS OPERATIONS PROFESSIONAL Reliable • Independent • Highly Organized **Relevant vacation rental / short-term rental industry experience strongly preferred** POSITION SUMMARY We are looking for an **exceptionally reliable, independent administrative professional** to support the day-to-day operations of a real estate and vacation rental business. This is not simply a data-entry or task-based virtual assistant position. We are looking for someone who can become a **high-level administrative and operations support person** someone we can trust to understand responsibilities, stay on top of priorities, follow through consistently, and keep important work moving without constant supervision. **Reliability is one of the most important qualifications for this position.** Our business depends on people completing time-sensitive responsibilities when expected. We need someone who shows up consistently, communicates proactively, follows through on commitments, and can be counted on. The ideal candidate is also highly independent. We provide training, systems, expectations, and resources, but we do not want to micromanage. Over time, you should be able to take ownership of your areas of responsibility, recognize what needs attention, and handle routine operational matters independently. Full-time team members may qualify for benefits including PTO, paid lunch, and performance bonuses. Our standard business hours are generally **9:00 AM–5:00 PM Hawaii Standard Time (HST)**. Depending on your responsibilities or assigned projects, your schedule may occasionally be adjusted. CORE QUALIFICATIONS The ideal candidate has: * **Exceptional reliability and punctuality** * Excellent written English communication skills — **writing is significantly more important than speaking** * Strong organizational and task-management abilities * The ability to work independently with minimal supervision * Strong ownership and follow-through * Exceptional accuracy in documentation and data entry * The ability to learn new software, systems, and workflows quickly * Strong implementation and execution skills * The ability to manage multiple priorities without sacrificing quality * Good judgment and proactive problem-solving skills WHAT WE ARE LOOKING FOR RELIABLE & ACCOUNTABLE This is critical. We need someone we can depend on to show up when scheduled, complete responsibilities on time, communicate proactively, and follow through. In a business operations role, other people depend on your work. Repeated lateness, last-minute absences, disappearing during scheduled hours, missed responsibilities, or poor communication create operational problems for the entire team. If you commit to something, we expect you to take ownership of it. INDEPENDENT We are specifically looking for someone who can eventually operate with a **high degree of independence**. We provide training, documentation, resources, and clear expectations. Once you understand a responsibility, however, we expect you to manage it without needing constant reminders or supervision. Strong team members notice what needs attention, follow up when necessary, keep track of open items, and bring problems forward before they become bigger problems. DETAIL-ORIENTED Accuracy is critical. Whether scheduling, documenting information, entering data, coordinating operations, or assisting with bookkeeping, attention to detail is expected. Small mistakes can have significant operational consequences. EFFICIENT You should be able to execute efficiently while maintaining accuracy and quality. Being busy is different from being productive. We value people who organize their work well, understand priorities, and consistently move responsibilities forward. STRONG WRITTEN COMMUNICATOR Professional written communication is essential. Emails, messages, notes, and documentation should be clear, polished, accurate, and appropriate for the situation. You should also be able to understand written instructions carefully and identify when clarification is actually needed. PROBLEM SOLVER We value people who think beyond simply completing assigned tasks. Strong team members identify problems, investigate what happened, consider possible solutions, and make reasonable decisions within their area of responsibility. We also appreciate people who identify inefficient processes and suggest better ways of working. ADAPTABLE Our company continuously improves its systems and processes. You should be comfortable learning new tools, adapting to changing procedures, and implementing better systems as the business evolves. If you strongly prefer rigid procedures that rarely change, this position may not be the right fit. PROFESSIONAL We expect professionalism, accountability, good judgment, and respect in interactions with teammates, clients, guests, vendors, and partners. POSITIVE & TEAM-ORIENTED We maintain high standards while building a supportive working environment. We value people who are respectful, receptive to feedback, willing to learn, and interested in contributing to the success of the entire team. PRIMARY RESPONSIBILITIES Responsibilities may include, but are not limited to: * Administrative and business operations support * Vacation rental operational support * Written customer and guest communication * Scheduling and calendar management * Data entry and documentation * Task and project coordination * Tracking open items through completion * Following up with team members, vendors, or other parties when needed * Organizing business information and digital files * Research and problem-solving * Assisting with bookkeeping and operational records * Learning and implementing new software and systems * Improving administrative processes and documentation * Other administrative and operational responsibilities as assigned As you demonstrate reliability, judgment, and competence, you may be trusted with increasingly important areas of the business. PERFORMANCE EXPECTATIONS Successful team members consistently demonstrate: * **Reliability** * **Punctuality** * **Independent ownership** * Strong follow-through * Excellent time management * Planning and organization * Appropriate sense of urgency * Careful documentation * Accuracy and attention to detail * Proactive communication * Problem-solving * Continuous improvement Daily timesheets and end-of-shift reports are required. SCHEDULE Because our business operates in Hawaii, you should generally be available to begin work around **9:00–10:00 AM HST**. Depending on your role and responsibilities, some scheduling flexibility may be possible. **If you have recurring commitments that frequently interfere with your scheduled working hours, this position is unlikely to be a good fit.** Consistent availability during agreed working hours is important to our operations. WORKING WITH OUR FOUNDER Our founder maintains exceptionally high standards for quality, organization, communication, and professionalism. This role is best suited for someone who: * Accepts direct, constructive feedback professionally * Learns from mistakes and avoids repeating them * Continuously strives to improve * Takes pride in producing excellent work * Pays close attention to details * Can work independently without requiring constant supervision * Takes responsibility rather than waiting to be reminded Typos, careless work, chronic lateness, missed responsibilities, and poor follow-through are taken seriously. At the same time, employees who demonstrate strong judgment, reliability, and ownership can earn significant trust and independence. APPLICATION INSTRUCTIONS Please carefully review your application before submitting it. Because written communication and attention to detail are important parts of this position, **your application itself will be considered an example of your work.** Applications containing obvious spelling, grammar, formatting, or instruction-following errors may not be considered. ***IMPORTANT***TWO-MONTH TRIAL PERIOD All new hires begin with a **two-month trial period**. TRIAL + TRAINING starts at $3/hr and then raises are given when the candidate is out of the training phase- which is determined by performance not time. We talk to alot of candidates and are very aware of market value and it is our intention to pay above the market once admin staff is fully integrated. We offer benefits such PAID LUNCH and PTO and we do not do pure overnight shift coverage. This is very rare in the industry but we want our team to do well and be taken care so we give raises once good work is proven and do our best to provide stability. DO NOT APPLY IF THE TRAINING RATE if not what you want. Most applicants are in this stage for 2-3 months depending on their own work experience and capability. The purpose of the trial is to determine whether we are a strong long-term fit for each other. During this period, we are evaluating more than whether you can complete individual tasks. We are looking closely at whether you demonstrate the qualities required for long-term responsibility within our business. In particular, we expect you to: * Be reliable and punctual * Be available during your agreed working hours * Communicate proactively if an issue arises * Follow through on commitments * Ask thoughtful questions when something is genuinely unclear * Take thorough notes * Learn from feedback * Complete work carefully and accurately * Become increasingly independent as you learn the role Most training materials and operating procedures are provided. We can teach our systems. What matters most is whether you bring **reliability, professionalism, judgment, work ethic, attention to detail, and the ability to take ownership.** Employees who consistently demonstrate these qualities may be given greater responsibility and opportunities within the company. PERFORMANCE FEEDBACK We provide direct, objective feedback focused on performance and improvement. We value team members who can receive feedback professionally, apply it quickly, and continuously improve their work. OUR CULTURE We are building a company with **high standards, strong systems, individual accountability, and a supportive team environment.** We work hard, improve continuously, document what we learn, and support one another. We are specifically looking for people who are **dependable, independent, adaptable, organized, and capable of becoming trusted operators within the business — not simply people who wait for the next task to be assigned.** If you take pride in being the person others can rely on, enjoy taking ownership of your work, and want to grow into a meaningful business operations role, this may be a strong fit.