Senior UI/UX Designer Needed to Enhance Mobile Payment Experience

We are looking for an experienced UI/UX / Product Designer with strong mobile fintech and payment experience to enhance the UI/UX of our mobile application. We are a Payment Service Provider (PSP), and the application contains payment-related experiences used by merchants and/or customers. The existing mobile application is functional, but we want to take the overall experience to the next level — making it more modern, intuitive, polished, consistent, trustworthy, and easy to use. This is not simply a visual redesign. We are looking for someone who can critically evaluate the existing mobile UX, identify usability issues, and propose meaningful improvements to the overall product experience. What We Are Looking For We need a designer who has real experience designing mobile fintech, payment, banking, checkout, merchant, or financial applications. Experience with generic mobile applications alone is not enough. You should understand the specific UX challenges associated with financial and payment products, including: Login/Register/MFA Dashboard Invoice Creation Invoice Transactions Refunds Deposits Notifications Payment Links Products Customers Settings Main Objective Our goal is to create a mobile experience that feels: Modern Premium Simple Fast Professional Trustworthy Consistent Easy to navigate Easy to understand Designed specifically for mobile We want the product to feel comparable to the quality of leading fintech, banking, payment, and financial technology applications. Responsibilities You will: 1. Review the Existing Mobile UX Analyze our current application and identify: UX friction Navigation problems Inconsistent interactions Confusing workflows Poor information hierarchy Unnecessary steps Weak visual hierarchy Accessibility issues Mobile usability issues Inconsistent components Opportunities to simplify the experience We expect you to explain why something should change, not just redesign it visually. 2. Improve Mobile Navigation Review and improve: Information architecture Navigation structure Menus Tabs Bottom navigation where applicable Screen hierarchy User flows Discoverability of important features 3. Improve Payment & Transaction UX The application contains payment-related functionality. We need excellent UX around areas such as: Transactions Payment status Successful payments Failed payments Pending payments Refunds Payment methods Transaction details Payment-related notifications Search/filtering Financial information The experience should make complex financial information easy to understand. 4. Improve Visual Design We want to significantly improve the visual quality of the application. Areas may include: Typography Spacing Colors Icons Cards Buttons Forms Tables/lists adapted for mobile Charts and financial information Empty states Loading states Error states Success states Micro-interactions 5. Create a Consistent Mobile Design System Where appropriate, establish or improve reusable components for: Buttons Inputs Dropdowns Cards Lists Transaction components Status indicators Modals Bottom sheets Navigation Alerts Notifications Empty states Error states Loading states We want the design to be scalable rather than a collection of individually designed screens. Mobile-First Approach The focus of this project is mobile UX. We expect designs specifically optimized for: iOS Android Different screen sizes Touch interaction One-handed usage Mobile keyboards Bottom sheets Gestures where appropriate Responsive behavior We do not want desktop designs simply compressed into mobile screens. Fintech / Payment Experience Is Important This is one of the most important requirements. You should understand that financial applications require a different level of attention to: Trust Users need to feel confident when viewing or initiating financial transactions. Clarity Financial information needs to be immediately understandable. Error handling Users need clear explanations and recovery options when something goes wrong. Security Security-related interactions should feel reassuring without unnecessarily creating friction. Transaction status Users should always understand what happened to their payment or transaction. Information hierarchy Important financial information should be easy to identify without overwhelming the user. Deliverables The expected deliverables will include: UX audit of the existing mobile application UX improvement recommendations Redesigned mobile screens Improved user flows iOS/Android-friendly designs Different screen states Loading states Empty states Error states Success states Transaction states Responsive/adaptive behavior Interactive Figma prototype Reusable components Design system improvements where applicable Developer-ready Figma files Design specifications and handoff The exact number of screens will be determined after the initial UX assessment. Ideal Candidate You should have: 4+ years of UI/UX/Product Design experience Strong mobile product design experience Excellent Figma skills Strong understanding of mobile UX Experience with fintech/payment products Experience designing complex workflows Strong interaction design skills Strong visual design skills Experience creating design systems Experience working with developers Strong understanding of usability and accessibility Strongly Preferred Experience Experience with one or more of: Payment Service Providers Payment gateways Fintech applications Banking applications Digital wallets Merchant applications Payment dashboards E-commerce payments Financial management applications Transaction-heavy applications Experience with Middle East / GCC financial or payment products is a strong plus. Experience with Arabic and RTL UX is also highly desirable. What We Don't Want Please don't apply if your portfolio consists primarily of: Marketing websites Landing pages Simple mobile apps Graphic design Branding Generic dashboard templates We are specifically looking for product/mobile UX expertise, preferably in fintech or payments. How We Will Evaluate Candidates Please provide: Your portfolio 3–5 examples of your strongest mobile UI/UX work At least 1 example involving fintech, payments, banking, e-commerce, or another financial/transactional product Figma examples if available A short explanation of your role in each project Your hourly rate Your estimated availability per week Important Screening Question Please answer this in your proposal: Tell us about one mobile fintech/payment experience you designed. What was the biggest UX problem you identified, what did you change, and what was the result? Generic answers will not be considered. Project Approach We would prefer to start with a UX audit and initial redesign phase. After reviewing the existing application and understanding the product, we can continue with the broader redesign. We are looking for a designer who can potentially work with us on an ongoing basis and help establish a high-quality mobile product experience. If you have strong mobile fintech/payment UX experience and believe you can significantly improve an existing product rather than simply reskin it, we'd like to hear from you.