Social Channel Operations Lead, Portfolio Health and Lifecycle (Long-Term)

We run a growing portfolio of brand social channels for a consumer app and we need someone to own their health and lifecycle. This is an operations and judgment role, not a content role. YOU WILL OWN the decision of which channels get further investment, which are held, and which are retired. You will run a weekly review against trajectory data and issue those verdicts. You will own the technical setup standards each channel is provisioned against, allocate infrastructure by channel tier, sign off before any channel is handed to an operator, classify every channel failure against a controlled taxonomy so we learn from it, and revise our setup and ramp-up procedures as platform behaviour changes. YOU SHOULD HAVE hands-on experience managing social channels at portfolio scale, meaning more than a handful and over a sustained period. Real working knowledge of platform guidelines, reach and distribution mechanics, and why channels lose reach. Working knowledge of device and network configuration as it affects platform access. Comfort with data, since these are trajectory calls and not gut calls. Willingness to retire things without sentiment. THIS ROLE HAS REAL AUTHORITY. The decision to stop investing in a channel is yours and is not overridden by the content team. We are looking for someone who wants that. SCREENING. Tell us about channel portfolios you have personally managed and what you have measured. Then a practical exercise: given an anonymised set of twenty channels with six weeks of metrics, tell us which you would invest in further, which you would hold, which you would retire, and defend the calls. ABOUT THE WORK. Person.ai is a consumer AI companion app. We are building an in-house short-form content and distribution team rather than outsourcing it, so this is a long-term role inside a permanent unit, not a one-off project. HOW WE HIRE. We use a short practical exercise rather than a long interview, because for this work a bounded task predicts performance far better than a conversation. Paid where the exercise takes real time. LOCATION. Open worldwide. We work asynchronously and care about reliable overlap, not a specific timezone.