IT Support & Procurement Expert Needed

In this dual-focus role, you will ensure our team runs smoothly by resolving technical issues efficiently while optimizing our IT investments, managing vendor relationships, and maintaining software and hardware assets. Key Responsibilities: Help Desk & Technical Support: Provide responsive L1 and L2 technical support for remote and local end-users across hardware, software, and basic networking issues. Manage incoming support tickets, triage requests, and handle escalations efficiently. Administer and maintain user accounts, access, and security policies in Microsoft 365, Google Workspace, and Azure Active Directory. IT Procurement & Asset Lifecycle: Manage the end-to-end IT procurement process: sourcing hardware/software licenses, requesting quotes, and evaluating vendor bids. Maintain accurate inventory logs for IT assets, hardware allocation, and software licenses. Build and maintain relationships with third-party vendors and MSP partners to ensure competitive pricing and reliable service delivery. System & Operational Optimization: Identify recurring support trends and propose workflow or system improvements. Assist cross-functional teams with onboarding/offboarding workflows and technical setups. Required Skills & Qualifications: Experience: 3–5+ years in IT Support (L1/L2) and IT Procurement/Asset Management within an MSP or corporate setting. Cloud Platforms: Proven administration skills in Microsoft 365, Google Workspace, and Azure. Ticketing Systems: Experience with standard ticketing systems (e.g., Jira, ServiceNow, Freshdesk, Zendesk) and escalation protocols. Procurement & Assets: Strong background in vendor management, contract/license tracking, and IT asset lifecycle planning. Soft Skills: Excellent written and verbal communication skills with a customer-centric troubleshooting mindset. Skills & Keywords to Tag:, Help Desk Support, IT Procurement, Microsoft 365 Administration, Google Workspace, Azure Active Directory, IT Asset Management, L2 Technical Support, Vendor Management