VA Support (Scheduling, Rosters, Timesheets & Customer Communication)

We run dance classes in the US and need ongoing support to mange class Scheduling, run Rosters for instructor, check monthly Timesheets & Customer Comms via email, customer support phone and text. We are looking to hire someone who does not need a lot of hand holding and is always on top of the daily tasks. Qualities I look for: - Reliability and trustworthiness - We want to get to a point where there is no followup needed, because anything handed over to you will be done rapidly, or you’ll let me know otherwise. - Process oriented - I’m a big fan of playbooks and processes. You have experience and love not just for following processes, but for documenting and creating them yourself. - Autonomy - We might be working almost exclusively async, communication just via email and slack. That means that you’ll make a lot of decisions on your own. - Attention to detail - Given our tight focus on processes, you pay attention to the little things. - Tech savvy with a growth mindset - You love the latest tools, use them yourselves, and are always open and eager to trying out the newest stuff and integrating it into your workflow. What else is important: - Availability - you can be available on West Coast hours - Weekdays 11 AM → 3 PM PST (with 1 day off) - Alternate weekends 9 AM → 3 PM PST - High speed internet connection - Private space to quickly jump on Zoom calls and phone calls as needed - Fluent English