Team Leader - Risk Operations

We are seeking a Risk Operations Team Lead to manage a team of analysts handling fraud, AML, KYC, transaction monitoring, identity verification, and Enhanced Due Diligence (EDD) reviews. This is a hands-on operational leadership role focused on team performance, case quality, productivity, coaching, escalations, and day-to-day risk operations. Key Responsibilities Team Leadership - Lead, coach, and support a team of Fraud and AML Risk Analysts. - Monitor productivity, quality, attendance, turnaround times, and case backlogs. - Conduct regular 1:1s, coaching sessions, and performance reviews. - Identify performance or knowledge gaps and provide targeted coaching and training. - Support onboarding and development of new analysts. - Maintain appropriate team coverage and workload distribution. Fraud & AML Operations - Oversee reviews of customer accounts, transactions, bank statements, identity documents, and supporting documentation. - Ensure analysts accurately identify potential fraud, suspicious activity, document tampering, and AML risks. - Support EDD reviews involving higher-risk customers and transactions. - Review escalated or complex cases and provide guidance on next steps. - Ensure case decisions are supported by clear notes, evidence, and risk assessments. - Escalate significant fraud, AML, or compliance concerns through the appropriate channels. Quality & Performance - Review quality results and identify recurring errors or performance gaps. - Conduct case reviews and spot checks as needed. - Participate in calibration sessions to promote consistent decision-making. - Help improve workflows, checklists, procedures, and training materials. - Communicate process and policy updates to the team. Reporting & Collaboration - Track team productivity, quality, attendance, turnaround times, and backlogs. - Provide regular updates on team performance and operational issues. - Work with Quality, Training, Compliance, and other internal teams to resolve issues and improve processes. - Identify recurring fraud or AML trends and escalate them appropriately. Qualifications - 3+ years of experience in fraud, AML, KYC, transaction monitoring, EDD, risk operations, or financial services. - Previous experience as a Team Lead, SME, Senior Analyst, Coach, or similar leadership role. - Experience reviewing transactions, customer documentation, bank statements, and identity documents. - Good understanding of AML, KYC, fraud indicators, suspicious transaction patterns, and customer due diligence. - Experience coaching team members and managing performance. Technical Skills - Proficiency with Excel or Google Sheets. - Experience using case-management, CRM, fraud-detection, transaction-monitoring, or identity-verification tools. - Ability to maintain performance trackers and operational reports. - Strong online research and analytical skills. - Experience with tools such as Plaid or HubSpot is a plus. This position requires a weekly commitment of approximately 40–50 hours. Working hours will be aligned primarily with the US Pacific time zone. Weekend shifts may be required as part of the regular work schedule. If you have strong leadership and coaching skills, an investigative mind and analytical judgment, and available to support urgent escalations, operational issues, and high-risk cases as needed, we'd love to hear from you!