Technical Support & Software Infrastructure Specialist for YouTube Automation Platform

We are looking for a reliable, technically skilled individual to support and improve a growing YouTube automation software platform. Our software helps users streamline the process of creating YouTube videos, including research, scripting, voiceovers, thumbnails, video creation, and general workflow automation. This role is primarily focused on technical troubleshooting, debugging, software maintenance, API integrations, and making ongoing improvements to the platform and its infrastructure. Key Responsibilities Troubleshoot and debug software issues quickly Respond to technical questions and support queries Identify the root cause of bugs and system errors Assist with software and infrastructure improvements Work with APIs and third-party integrations Use Claude and other AI coding tools effectively Review, understand, and improve existing code Monitor the platform and help prevent recurring technical issues Communicate technical problems and solutions clearly Be available for urgent issues when necessary Ideal Candidate You should be: Highly familiar with Claude, particularly Claude Code Comfortable using AI tools to build, debug, and improve software Experienced with coding, debugging, and troubleshooting Familiar with APIs, webhooks, databases, and software integrations Able to understand an existing codebase and infrastructure Resourceful and capable of solving problems independently Responsive, dependable, and comfortable working in a fast-moving environment Interested in a long-term position with the opportunity to grow In an ideal world, you will also have experience with YouTube, content creation, YouTube automation, faceless YouTube channels, or software tools built for creators. This is not an absolute requirement, but it would be a major advantage because it will help you better understand our users, workflows, and the problems the platform is designed to solve. You do not necessarily need to be a senior software engineer, but you must be technically capable, eager to learn, and confident in your ability to investigate and resolve problems. Availability We are looking for someone who can provide flexible availability throughout the day and respond promptly when technical issues or questions arise. This is not necessarily constant active work throughout the day, but you should be able to regularly monitor messages, provide quick responses, and assist with urgent debugging when needed. Compensation The position will begin at $300 per month for an initial two- to three-month trial period. Following a successful trial, compensation can increase to approximately $600 per month for a semi-full-time position, with further opportunities for increases based on performance, reliability, technical ability, and the growth of the company. Please begin your application with the words “YouTube Software” so we know you have read the full job description.