IT Technician – SuperOps MSP Setup & Remote IT Support

We are looking for an experienced IT Technician / IT Administrator to join our team remotely and take responsibility for setting up and managing our company’s IT environment. We have selected SuperOps MSP as our RMM platform and need an IT professional who can independently set up and configure it for our company, deploy the necessary agents, and establish proper monitoring and remote management of our devices. Responsibilities Set up and configure SuperOps MSP for the company Deploy SuperOps agents across company computers Configure device monitoring, alerts, policies, and remote management Set up patch management and software management Manage company computers, users, and IT configurations Troubleshoot Windows and other technical issues Monitor device health, security, and system performance Maintain and organize our RMM environment Provide remote technical support to employees Document IT configurations and procedures Recommend improvements to our IT environment when appropriate Requirements Previous experience as an IT Technician, Systems Administrator, or similar role Strong Windows administration and troubleshooting skills Experience with RMM/MSP platforms Experience deploying and managing software agents on Windows devices Understanding of remote monitoring, remote access, patch management, and device management SuperOps MSP experience is preferred but not required; experience with similar RMM platforms is acceptable Ability to work independently and take ownership of the company's IT setup This is a hands-on role. We are looking for someone who can take responsibility for implementing SuperOps and managing our IT environment, rather than someone who will simply provide instructions or recommendations.