Terms of Service & Privacy Policy for Moving Services Marketplace Platform

We're launching a marketplace platform that connects customers with moving service providers (movers). Customers submit moving requests through our platform, and we match or refer them to third-party moving companies who provide quotes and perform the actual move. We need a US-focused Terms of Service and Privacy Policy drafted for this platform, tailored to the moving/relocation industry. Background on the business model: We operate as a lead-generation/referral marketplace, not a moving company ourselves Movers on the platform are independent third parties (not our employees or agents) Customers may be contacted by phone, text, or email regarding their moving quotes We collect and share certain customer information with mover partners to facilitate quotes Scope of work: Terms of Service should address: Clear description of the marketplace/broker model and disclaimer of liability for third-party movers' services Customer-facing terms: account creation, quote requests, booking process, cancellation policy Mover-facing terms (if movers register directly on the platform): eligibility, conduct standards, fee structure references Limitation of liability and disclaimers of warranties Dispute resolution clause (binding arbitration, class action waiver, governing law/jurisdiction) Prohibited uses and platform conduct rules Intellectual property and user content provisions Termination and suspension rights Privacy Policy should address: Categories of personal information collected (from customers and movers) How data is used, shared, and disclosed to third-party movers/partners CCPA/CPRA required disclosures (California residents' rights, "Do Not Sell/Share" language if applicable) TCPA-compliant consent language for outbound calls, texts, and autodialed communications regarding quotes Cookie/tracking technology disclosures Data retention and security practices Children's privacy (COPPA) statement Contact information for privacy requests Industry-specific considerations: Please account for FMCSA broker-vs-carrier distinctions where relevant to how liability and service descriptions are framed Familiarity with common moving industry consumer protection issues (deposit disputes, binding vs. non-binding estimates, referral fee disclosures) is a plus Requirements: Demonstrated experience drafting ToS/Privacy Policy for marketplace, on-demand, or lead-generation platforms Working knowledge of US consumer protection and privacy law (CCPA/CPRA, TCPA, FTC guidelines) Moving/relocation or logistics industry experience strongly preferred but not mandatory Strong written English and ability to produce clean, ready-to-implement drafts (not boilerplate templates) Deliverables: Final Terms of Service document Final Privacy Policy document Delivered in Word or Google Doc format, organized and ready for internal legal review and web publishing