Upwork Title:
Software Documentation and User Manual Writer | Process Improvement Specialist

We are a property management company seeking a detail-oriented professional to organize, improve, and standardize our SOPs, software documentation, and user manuals. You will work with our team to turn existing processes and rough notes into clear, easy-to-follow SOPs, user manuals, checklists, and visual guides. You should be able to simplify workflows for non-technical employees while identifying practical opportunities to improve efficiency and consistency. Responsibilities: * Review, organize, and improve existing SOPs, process documents, and AppSheet instructions. * Meet with team members to understand current workflows, documentation needs, and future plans. * Create and update clear SOPs, user manuals, checklists, and process guides. * Identify process gaps, inefficiencies, duplicate work, risks, and opportunities for improvement. * Establish a regular review process to keep documentation accurate and up to date. Qualifications: * Experience creating SOPs, user manuals, process documentation, or operational playbooks. * Strong writing, editing, organization, and process-mapping skills. * Programming or AppSheet experience is preferred. * Property management or real estate operations experience is a plus. * Familiarity with Google Workspace, Microsoft Office, Notion, ClickUp, Lucidchart, Miro, or similar tools. Project Details:
 This is a long-term, part-time position. The initial focus will be organizing and improving existing documentation, followed by ongoing SOP maintenance, documentation for new processes, and process improvement support. When Applying, Please Include: * Samples of SOPs, user manuals, or process documentation you have created, with confidential information removed. * Your experience with AppSheet, programming, or similar workflow software. * A brief explanation of how you document and improve an existing business process.