Vietnam Travel Operations Manager (Part-Time | $200/month + Performance Bonuses)

🇻🇳 Vietnam Travel Operations Manager (Part-Time) ABOUT SEN Sen is an AI-assisted, human-backed travel concierge helping international travelers navigate Vietnam. Travelers contact us through WhatsApp for help with airport transfers, private transportation, tours, restaurant recommendations, and travel logistics. Our AI handles the initial conversation while our operations team coordinates trusted local vendors to deliver an exceptional experience. We're looking for a reliable operations partner based in Vietnam who can help us build and manage our vendor network while coordinating day-to-day travel requests. This begins as a 1–3 month engagement with the opportunity to become a long-term member of our team as the business grows. ━━━━━━━━━━━━━━━━━━━━━━ RESPONSIBILITIES • Coordinate airport transfers and private transportation • Obtain quotes from trusted vendors • Confirm bookings with drivers and tour operators • Build and maintain relationships with transportation providers • Negotiate competitive pricing with vendors • Handle operational issues and last-minute schedule changes • Recommend trusted restaurants, activities, and local experiences • Expand Sen's network of trusted travel partners throughout Vietnam • Provide excellent support for international travelers • Work directly with the founder to improve operational processes ━━━━━━━━━━━━━━━━━━━━━━ REQUIREMENTS We're looking for someone who: • Is currently based in Vietnam • Speaks fluent English and Vietnamese • Has experience working in tourism, hospitality, or travel operations • Responds quickly during Vietnam business hours • Is organized, proactive, and dependable • Communicates professionally with international travelers Highly Preferred Candidates who already have relationships with: • Private drivers • Airport transfer providers • Tour operators • Hotels • Activity providers • Transportation companies • Tourism businesses An existing vendor network is a major advantage. ━━━━━━━━━━━━━━━━━━━━━━ COMPENSATION • Fixed Monthly Retainer: $200 USD/month • Performance bonuses for completed bookings, including: - Airport transfers - Private transportation - Tours & activities - Other travel services As Sen grows, compensation and responsibilities will grow as well. ━━━━━━━━━━━━━━━━━━━━━━ WHAT SUCCESS LOOKS LIKE Within your first 60 days, we'd like you to: • Build a trusted vendor network across key tourist destinations • Secure competitive pricing for transportation services • Respond quickly to operational requests • Coordinate bookings accurately • Help improve booking conversion rates • Deliver an excellent traveler experience ━━━━━━━━━━━━━━━━━━━━━━ APPLICATION QUESTIONS 1. Tell us about your experience working in Vietnam tourism. 2. Which cities do you currently have strong vendor relationships in? 3. Do you already work with trusted private drivers or transportation companies? Please explain. 4. Have you negotiated transportation or tour pricing before? 5. What languages do you speak fluently? 6. How quickly can you typically respond during Vietnam business hours? 7. Why are you interested in working with an early-stage startup? ━━━━━━━━━━━━━━━━━━━━━━ SCENARIO EXERCISE (REQUIRED) A traveler lands at Noi Bai Airport in 3 hours and needs a private transfer to Ninh Binh for two people. Please explain how you would: 1. Find an available driver. 2. Obtain competitive pricing. 3. Confirm the booking. 4. Keep the traveler updated. 5. Handle the situation if your original driver cancels at the last minute. ━━━━━━━━━━━━━━━━━━━━━━