Virtual Assistant — Digital Marketing Agency (Remote, Part-Time/Full-Time)

About Us Get Found is a UK-based full-service digital marketing agency delivering SEO, GEO/AEO (AI search optimisation), paid advertising, Google Business Profile/local SEO, and web design/build for clients across a range of industries. We're looking for a reliable, sharp Virtual Assistant to support our Managing Director and wider team with the day-to-day admin that keeps the agency running smoothly. The Role We need someone who can take ownership of scheduling, inbox/CRM management, client-facing admin, and general operational support — so the team can stay focused on client work instead of chasing logistics. This isn't a passive task-taker role: we want someone who spots what needs doing, follows through without chasing, and flags anything that looks off. Key Responsibilities Manage and prioritise the MD's inbox — draft/send routine replies, flag anything urgent, keep it at zero Schedule and coordinate meetings, calls, and kickoffs with clients and prospects across time zones Maintain and update our CRM (GoHighLevel) — contacts, pipelines, tags, notes from calls Prepare, format, and proofread client-facing documents — proposals, reports, follow-up emails Track outstanding tasks/deliverables across the team and send polite follow-up nudges to keep things moving Do light research when needed (prospect background, competitor info, pricing checks) to prep for calls or proposals Keep internal files, folders, and trackers organised and up to date Handle ad-hoc admin requests — bookings, reminders, data entry, document formatting Take notes/action items from calls (we record in Fathom) and turn them into clear follow-up tasks Requirements Proven experience as a Virtual Assistant or Executive Assistant, ideally supporting a founder/director or agency team Excellent written English — you can draft a client email that sounds professional and on-brand Highly organised and proactive — you notice what's falling through the cracks before being asked Comfortable with CRM tools (GoHighLevel experience is a strong plus, otherwise any CRM background) Reliable availability with some overlap with UK working hours Trustworthy with sensitive client and business information Strong attention to detail — typos and missed follow-ups are not okay Nice to Have Experience in a marketing, advertising, or creative agency environment Familiarity with Google Workspace, Notion, Asana/ClickUp/Trello Experience formatting proposals or reports (Google Docs, Canva, or similar) Basic understanding of SEO/paid ads terminology (so instructions don't need over-explaining) How to Apply Please include: A short note on your VA/EA experience — ideally supporting a founder or in an agency setting An example of a time you kept something from slipping through the cracks without being asked Your availability (hours/week), timezone, and overlap with UK hours