Virtual Assistant for Car Rental Operations & Customer Service

Fast N Fit is a growing vehicle rental business looking for a reliable, organized, and proactive Virtual Assistant to help manage daily operations. I’m looking for someone who can become a long-term part of the business. You should be comfortable communicating with customers, tracking payments and deadlines, organizing information, following up consistently, and handling multiple tasks without needing constant supervision. Responsibilities Respond to customer inquiries and rental leads Follow up with customers regarding payments, extensions, returns, and required documents Track active rentals and upcoming due dates Maintain customer and vehicle records Track tolls, parking tickets, violations, and reimbursements Monitor maintenance schedules and vehicle-related deadlines Organize rental agreements, licenses, insurance documents, receipts, and other records Assist with Facebook Marketplace and social-media marketing Follow up with previous customers and potential leads Update spreadsheets and business-management systems Prepare daily/weekly operations reports Help coordinate vehicle pickups, returns, maintenance, and other administrative tasks Escalate important customer or vehicle issues to management Ideal Candidate You should be: Highly organized and detail-oriented Excellent at written English Professional but confident when communicating with customers Comfortable following up repeatedly when money or documents are due Experienced with Google Sheets/Excel Comfortable learning new software Good at social media and online customer communication Able to work independently and solve basic problems Reliable with deadlines and scheduled working hours Comfortable working with confidential business/customer information Schedule & Compensation Starting: approximately 20–25 hours per week This will begin as a part-time position with the opportunity to increase hours and compensation based on performance and business growth. I am looking for a long-term relationship, not someone looking for a temporary project. How to Apply Please include the following in your proposal: Your previous VA/customer-service/operations experience. Your experience with Google Sheets or Excel. Any experience with car rentals, transportation, collections, or fleet management. Your normal working hours and time zone. Your desired hourly rate. What tools/software you have experience using. Attention-to-detail test: Start your proposal with the words “FNF READY.” Proposals that don't include this will not be considered.