Virtual Inbound Sales & Customer Service Representative

Position Type: Full-Time We are looking for a professional, motivated, and customer-focused Virtual Inbound Sales & Customer Service Representative to join our growing team. This role is ideal for someone who is confident speaking with customers, enjoys sales, communicates professionally, and can efficiently handle inbound phone calls, emails, quotes, orders, and customer inquiries. You will be one of the first points of contact for our customers and will play an important role in providing excellent service while identifying opportunities to generate and close sales. Key Responsibilities Answer inbound customer phone calls, emails, messages, and sales inquiries Assist customers with tire availability, pricing, products, and general questions Prepare and send customer quotes Follow up on outstanding quotes and sales opportunities Convert inbound inquiries into confirmed orders Enter and process customer orders accurately Recommend alternative products or tire options when appropriate Upsell and cross-sell products where possible Follow up with customers regarding orders, availability, and delivery status Provide professional and friendly customer service Handle basic customer concerns and resolve issues efficiently Maintain accurate customer records and notes Update spreadsheets, CRM systems, and internal sales records Follow up with existing customers to generate repeat business Contact inactive customers and help reactivate accounts Assist with new wholesale account inquiries and customer onboarding Coordinate with warehouse, purchasing, sales, and management when required Perform general administrative and sales-support duties What We Are Looking For The ideal candidate should have: Excellent spoken and written English A clear, professional, and confident telephone manner Previous experience in sales, customer service, call centres, or administrative support Strong communication and interpersonal skills Ability to comfortably speak with customers throughout the day Strong sales instincts and willingness to ask for the order Excellent attention to detail Good organizational and follow-up skills Ability to work independently with minimal supervision Strong computer skills Experience using email, Microsoft Excel, Google Sheets, CRM systems, or similar software Ability to learn new products, systems, and processes quickly Reliable high-speed internet connection and a quiet professional workspace Experience in automotive, tires, wholesale distribution, parts, logistics, or B2B sales is considered an asset but is not required. What Success Looks Like in This Role We are looking for someone who does more than simply answer inquiries. A successful representative will: Respond to customers quickly Provide accurate information Consistently follow up on quotes Build relationships with customers Help turn inquiries into sales Look for opportunities to increase each order Keep customer information organized Take ownership of customer requests from beginning to end Working Hours This is a full-time remote position and the successful candidate must be available during our Canadian business hours in the Eastern Time Zone (Toronto). Exact working hours will be discussed during the interview.