Virtual Operations & Accounts Assistant | Australian Plumbing Business

We are a growing plumbing business based in Brisbane, Australia, looking for a reliable and highly organised Virtual Operations & Administration Assistant to join our team on an ongoing part-time basis. This is a varied role supporting both our Operations Manager and Accounts Manager with the day-to-day running of the business. It is not solely an accounts or data-entry position. We are looking for someone who can become familiar with how our business operates, take ownership of recurring tasks and proactively identify things that require attention. Key responsibilities will include: - Assisting with the daily scheduling and coordination of our plumbers - Reviewing upcoming bookings and helping keep technicians' schedules organised and efficient - Identifying gaps in the schedule and assisting with filling them - Confirming and rescheduling customer appointments when required - Updating jobs, bookings and customer information in ServiceM8 - Assisting our Operations team with day-to-day job coordination - Checking completed jobs have the required notes, photos, forms and documentation - Following up missing job information or paperwork - Monitoring outstanding jobs and quotes requiring action - Accounts receivable and routine outstanding invoice follow-up - Assisting with invoice and supplier administration - General Xero administration - Managing and organising emails and drafting routine correspondence - Assisting with staff, vehicle and compliance administration - General administrative and operational support We currently use ServiceM8, Xero, Microsoft 365, Outlook and Slack. Experience with ServiceM8 would be highly regarded, but experience with another field-service or job-management platform is also valuable. We are looking for someone who has excellent written and spoken English, strong attention to detail and good organisational skills. You should be comfortable working independently, following established processes and using your initiative when something needs attention. Previous experience with Xero and accounts receivable is preferred, and experience supporting an Australian business would be highly regarded. Experience within plumbing, trades, construction or another field-service business would be a bonus. The role will initially be approximately 10–20 hours per week, with the opportunity for increased hours and responsibilities as you become familiar with the business. We're looking for someone who wants to become a long-term member of our team and grow into the role as our business continues to grow. To apply, please tell us: - About your experience supporting Australian businesses. - What experience you have with scheduling or coordinating field staff. - What experience you have with Xero and accounts receivable. - Whether you've used ServiceM8 or another CRM/job-management system. - An example of a process or responsibility you've managed independently.