Virtual assistant and case manager

Virtual Assistant & Immigration Case Manager (Remote) We are a growing, fully virtual U.S. immigration law firm dedicated to helping families navigate the marriage-based green card process with confidence. We pride ourselves on providing exceptional client service, clear communication, and high-quality legal work. We are looking for an organized, proactive, and compassionate Virtual Assistant & Immigration Case Manager to join our team. This role is ideal for someone who enjoys helping people, thrives in a fast paced environment, and takes pride in keeping cases organized and moving forward. What You’ll Do As our Virtual Assistant & Case Manager, you will work closely with the attorney and our team to ensure every client receives an outstanding experience. Your responsibilities will include: • Managing client files from intake through case completion • Communicating with clients by phone, email, and text • Collecting, reviewing, and organizing supporting documents • Following up with clients to obtain missing information • Preparing case files and attorney review packets • Drafting client correspondence using templates • Updating and maintaining our case management system • Tracking deadlines and ensuring cases move forward on time • Scheduling consultations and client meetings • Managing calendars and administrative tasks as needed • Assisting with office operations and process improvements • Helping deliver an exceptional client experience from beginning to end Qualifications The ideal candidate is: • Extremely organized and detail oriented • Friendly, professional, and compassionate • Able to manage multiple priorities without constant supervision • Comfortable communicating with clients from different backgrounds • A fast learner who enjoys improving systems and processes • Reliable, proactive, and accountable • Comfortable working in a fully remote environment Preferred Experience Preference will be given to candidates with experience in: • U.S. immigration law • Legal case management • Client intake • Customer service • Virtual administrative support Software Experience Experience with any of the following is a plus: • Docketwise • Google Workspace • GoHighLevel (GHL) • Adobe Acrobat • Microsoft Office • Zoom • LawPay Language Requirements • Fluent English is required. • Spanish is a strong advantage but is not required. Important: To confirm that you carefully read this job posting, please begin your proposal with the words “Ready to Help.” We are looking for someone who wants to grow with our firm. If you are dependable, detail oriented, proactive, and passionate about helping clients through one of the most important moments of their lives, we would love to hear from you.