Web Design Director and Client Communications

Creative Director / Agency Sales Consultant — Upwork Inquiries & Client Meetings We are an established digital agency seeking a sales-minded Creative Director to represent our team on Upwork. This is a client-facing role for someone who can confidently lead discovery calls, understand creative and technical requirements, recommend the right solution, and help convert qualified inquiries into signed projects. Our agency specializes primarily in: * Shopify design and development * Webflow design and development * WordPress websites * Branding and visual identity * Email and landing-page design * Website optimization and related digital services The agency will remain anonymous during the initial application process. Additional information, portfolio examples, and operational details will be shared with qualified candidates. Your Responsibilities You will serve as the primary sales and discovery contact for prospective clients coming through our Upwork agency profile. Your responsibilities will include: * Responding promptly and professionally to inbound Upwork inquiries * Reviewing project descriptions and determining whether opportunities are a good fit * Conducting video or phone discovery meetings with prospective clients * Asking the right questions to uncover the client’s goals, requirements, budget, timeline, and decision-making process * Translating loosely defined ideas into clear project requirements * Advising clients on the best creative or technical approach * Consulting with the agency owner to establish project scope, pricing, timeline, and terms * Presenting proposals and estimates clearly and confidently * Following up with qualified prospects and addressing objections * Moving opportunities toward a signed contract and funded Upwork milestone * Documenting all agreed-upon requirements and expectations * Preparing a clean internal handoff for our project management, design, and development teams * Remaining available when clarification is needed during the transition from sales to production * Helping us improve our discovery, qualification, proposal, and closing processes over time You will not be expected to personally design or develop each project. However, you must understand creative and web projects well enough to set realistic expectations, identify potential complications, and communicate accurately with both clients and our internal team. Who We’re Looking For The ideal candidate combines creative or technical agency experience with strong consultative sales ability. You should have: * Previous experience selling websites, branding, development, email design, or other digital agency services * Strong knowledge of at least two of the following: Shopify, Webflow, WordPress, branding, UI/UX, CRO, or email marketing * Experience conducting discovery calls and gathering project requirements * The ability to speak confidently with founders, marketing teams, and business owners * Excellent written and spoken English * Strong organization, follow-up, and documentation skills * The ability to explain creative and technical concepts in straightforward business language * Good judgment when discussing budgets, timelines, deliverables, and scope * A consultative sales style focused on finding the right solution—not pressuring the prospect * Reliable availability for scheduled client meetings, primarily during U.S. business hours Experience working through Upwork—especially as part of an Upwork agency—is strongly preferred. What Success Looks Like You will be evaluated primarily on: * Speed and quality of inquiry responses * Qualified meetings conducted * Proposal-to-close conversion rate * Revenue closed * Average project value * Accuracy and completeness of project scoping * Quality of internal handoffs * Client experience during the sales process * Avoidance of scope, pricing, or expectation problems after closing We care about closing business, but we care equally about bringing in projects that are profitable, appropriately scoped, and well matched to our team. Compensation Commission-based compensation is preferred, with commission tied to successfully closed and collected project revenue. We are also open to an hourly-plus-commission arrangement for an exceptional candidate with a proven record in digital-agency sales. The final compensation structure will depend on your experience, availability, responsibilities, and demonstrated ability to close qualified opportunities. This has the potential to become a long-term, ongoing position as our Upwork channel grows. To Apply Please include the following: 1. A brief overview of your experience selling creative, website, or development services. 2. The types and approximate values of projects you have previously closed. 3. Your experience with Upwork, Shopify, Webflow, WordPress, branding, or email design. 4. How you typically conduct a discovery call and qualify a new opportunity. 5. An example of how you would handle a client who wants a fixed price before providing complete requirements. 6. Your typical availability for meetings during U.S. business hours. 7. Your preferred compensation structure. 8. A short video introduction or voice recording, if available. Please begin your application with the phrase “Consultative Creative Sales” so we know you reviewed the full description. We are looking for someone who can become a trusted extension of our agency—not simply read a sales script. If you understand creative work, communicate exceptionally well, and know how to turn genuine client needs into well-scoped projects, we would be interested in speaking with you.