Web Product Designer (UX/UI) - Call Center Agent Dashboard & CRM

We're looking for a product designer to make a complex system feel obvious. We're an AI-powered sales automation platform for the insurance industry. Our system runs outbound campaigns end-to-end: AI voice agents, WhatsApp, and a dialer that routes live conversations to human call center agents. What you'll be designing The lead journey, visualized — a simple, glanceable representation of where a lead came from, every step it has been through, where it stands right now, and what action is required next. This is the centerpiece of the project. The super powerful dashboards that report on the performance of campaigns in bulk. These dashboards are complex features that shape the rest of the development of the product, so knowing your way around technical architecture and data flows is critical. Who you're designing for Campaign managers call center agents, and business growth leaders at insurance organizations. A user should be able to look at a dashboard and know right away if a campaign strategy is working or not, and a business growth should be able to see data in aggregate to easily assess potential P & L. What we're looking for Strong portfolio in UX/UI for operational and data-dense tools — CRMs, dashboards, admin panels, agent consoles, logistics/support/fintech internal tools. Consumer-only portfolios are unlikely to be a fit. We want to see how you handled complexity and data flows, not how you handled a landing page. Evidence of information-architecture thinking - show us a case where you took a genuinely confusing workflow and made it self-explanatory. Walk us through the reasoning, not just the final screens. Ability and willingness to work with code and AI coding frameworks. You'll be implementing your own work in our frontend using tools like Claude Code and Cursor (we can assist with this). You don't need to be a senior developer - you need to be genuinely comfortable in a repo and eager to use AI tooling to ship what you designed. Fluent English and Spanish. Nice to have Experience designing for call centers, telephony, dialers, or contact-center software Experience with state machines / workflow visualization Design systems experience Include: 🔗 A link to your portfolio, and point us to the one project closest to this problem. What made it hard, and what did you change? Your availability (hours/week). Shortlisted candidates will be invited to a short interview and a paid trial task on our actual product.