E-commerce Virtual Administrative & Operations Assistant

E-commerce Virtual Administrative & Operations Assistant – Long-Term KashPhones Services is a small UK-based e-commerce business specialising in refurbished mobile phones, device trade-ins, repairs, and buying and selling used and faulty mobile devices. We are looking for a reliable, organised and proactive Virtual Administrative & Operations Assistant based in Pakistan to support our day-to-day operations on a long-term basis. This is an ongoing part-time position for 20 hours per week. WORKING HOURS Monday to Friday 9:00am to 1:00pm UK time 20 hours per week maximum You must be consistently available, online and responsive during these hours. Please check the time difference between Pakistan and the UK before applying and ensure you can consistently work the required schedule. MAIN RESPONSIBILITIES • Manage customer orders and coordinate fulfilment with suppliers. • Contact suppliers promptly when customer orders are received. • Obtain IMEI/serial numbers and tracking information from suppliers and update the relevant systems. • Review supplier stock lists and identify potentially profitable devices. • Research marketplace selling prices and calculate expected profit after relevant costs. • Search eBay and other approved marketplaces for potentially profitable used or faulty mobile devices. • Monitor individual and bulk device repairs and regularly follow up with repair centres. • Maintain and update our device trade-in records. • Monitor customer enquiries and complaints and escalate important matters to management. • Research potential new suppliers, repair centres and other opportunities to improve company margins. • Carry out product, supplier, marketplace and competitor research. • Maintain accurate spreadsheets, records and documentation. • Complete general administrative and operational tasks. • Keep management regularly informed of outstanding tasks, problems and important developments. WHAT WE ARE LOOKING FOR • Excellent written and spoken English. • Strong English spelling and grammar. • Previous virtual assistant, administrative or e-commerce experience. • Good Microsoft Excel or spreadsheet skills. • Strong online research skills. • Excellent attention to detail. • Good organisational and time-management skills. • Professional communication skills. • Ability to follow instructions accurately. • Ability to work independently without constant supervision. • Good problem-solving skills. • Reliable and proactive attitude. • Confidence using Microsoft 365, cloud storage, online marketplaces and web-based systems. • Confidence using AI tools such as ChatGPT appropriately for administrative and research work. Experience with eBay, e-commerce, product sourcing, customer service, supplier management, refurbished electronics or mobile phones would be particularly beneficial. Previous mobile phone industry experience is not essential. Training will be provided. EQUIPMENT REQUIREMENTS You must have your own reliable laptop or desktop computer, smartphone and reliable internet connection. INITIAL TRIAL PERIOD The successful candidate will begin with an initial one-month trial period. During this period, we will assess reliability, punctuality, communication, quality and accuracy of work, attention to detail, responsiveness, ability to follow instructions and ability to work independently. Candidates who perform well will have the opportunity to continue working with KashPhones Services on a long-term basis. LONG-TERM OPPORTUNITY We are looking for someone interested in developing a long-term working relationship with KashPhones Services rather than completing a short-term project. For the right person, there will be opportunities for increased responsibilities, rate progression based on performance and additional performance-based earnings. DEVICE SOURCING COMMISSION Following successful completion of the initial trial period, you may become eligible for an additional device sourcing commission. A 5% commission on qualifying net profit may be available on approved devices that you independently identify through online marketplaces and that KashPhones Services subsequently purchases and successfully resells. Commission eligibility will initially begin after 10 successfully sourced qualifying devices. Eligible commission will be paid through Upwork as an additional bonus payment. Full commission criteria will be provided separately. IMPORTANT This position involves handling confidential business information and may involve access to company systems. Honesty, confidentiality and responsible handling of company and customer information are extremely important. Please only apply if you can consistently work 20 hours per week during the stated UK working hours and are genuinely interested in a long-term position. We are looking for someone who can gradually take ownership of their responsibilities, identify problems independently and help make the day-to-day operation of KashPhones Services more efficient.